Q: iPod now showing as portable drive (no synch)
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Dec 21, 2015 10:19 AMby stephen harry,The iPod is the only connected device it clearly prefers 2.0 to 3.0 too.
If iTunes is not running when I connect then 'yes' the whole Windows system gets a little funky to say the least and only re-instates itself as normal once the iPod has been pulled - and there lies the rub - I can't use the Windows options (Format etc) whilst the iPod is connected! iTunes does state that the iPod is corrupted when I dis-connect but, obviously, I can't restore when disconnected and don't get that option to do so when it is plugged in as iTunes freezes!
Right now I'd prefer to keep the content intact and keep using the iPod, recharging from the mains when required. I can't take the chance that content is deleted and the problem remains until I am closer to my spare iPod... which is in another country right now! I might plug into a friends laptop and try a restore from there but they are in another country too and keeping the content (which is backed up) is paramount right now.
Personally, I really think the software on the iPod itself is corrupted and this is causing these effects. Stand alone, both iTunes and the iPod function as they always have. I can see in the device properties (I can't recall exactly which window - or route to get there) that the device was 'migrated' at the time of those dastardly updates and I wonder if it has something to do with USBSTOR etc... which also gets a mention in that window.
Thanks for sticking with the issue and trying for me! ATB
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Oct 5, 2016 11:50 AMby stephen harry,Well... here we are again. Just to update, the iPod is happily playing away as ever, but has never re-connected to iTunes since my last posts here. I'm stuck with last years playlists and nothing new on the iPod, which isn't a problem as I have fabulous taste in music - however I have my old 40gb 5th gen connected and that puppy fires up right away!
What I think I'd like to do is totally wipe the 'busted' iPod and reinstall everything from scratch... is there a good way to do that? Bearing in mind I have no access to the problem iPod whenever it's connected to this laptop... everything freezes up. Too risky or worth a try?
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Oct 5, 2016 3:12 PMby Kenichi Watanabe,If the iPod is not connecting properly now, the best way to "totally wipe" the iPod is to put it in Disk Mode first
How to put your iPod into disk mode - Apple Support
However, you mention in another post that Disk Mode did not help this iPod to connect, so if this is still the case, there may be something physically wrong with iPod's dock connector. It may be causing a short-circuit when you connect it to computer, which results in the "everything freezes up" symptom. Since the other older iPod connects fine, I'll assume it's not a software problem on the computer, and a software-related issue normally does not cause things to lock up on the computer. You're using the same USB docking cable (when you connect both older and newer iPods), correct? Shine a flashlight into iPod's dock connector, to look for any obvious debris (perhaps something metallic) or damage to the "pins."
If Disk Mode does allow iPod to connect without those issues, run iTunes. iTunes should prompt you to do a Restore, with a message about "recovery." The Restore erases iPod and sets it it to default "factory" condition.
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Oct 14, 2016 4:07 PMby stephen harry,Hi thanks for that... I have access to another laptop and downloaded the latest iTunes, I tried connecting on that, with the original and a different cable, using both the other laptops 3.0 and 2.0 USB ports and had exactly the same issue! iTunes does not recognise the iPod. Windows initially shows and 'unrecognised USB', seems to be installing but then just hangs.
If iTunes is open and 'My Computer' also open, the iPod is shown as a USB and there seems to be an install going on... across the address bar above (or thereabouts) the slot fills with a green bar from left to right, but again it hangs at the very end (right hand side) once it's almost fully green.
If iTunes is not open, but 'My Computer' is, then (when the iPod is connected) the iPod shows simply as a USB there, iTunes never opens, and clicking anywhere on the 'My Computer' page freezes up if any attempt is made to right click and examine the 'USB', or left click. Exactly the same issue.
So, a software issue on the iPod? 'Damaged' connector connections within the iPod itself - it would have to be one or both of these right? Is that part on the iPod replaceable? I have replaced the battery in my 5th Gen successfully and am looking to replace the battery and maybe the hard drive too in my 4th, but I haven't had my 7th gen apart yet.
