Solveigsvava
Level 1 (0 points)

Q: Wrong email at update.

I used to use my mothers apple-id but I changed it a long time ago, all apps on my computer have been downloaded from my new email but always when there comes a update they use the other email. It's so frustrating, I don't remember the other password and why should I. How can I fix this?

Posted on Dec 18, 2015 2:58 PM

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Solveigsvava

Q: Wrong email at update.

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  • Helpful answers

  • by Niel,

    Niel Niel Dec 18, 2015 3:01 PM in response to Solveigsvava
    Level 10 (312,714 points)
    Mac OS X
    Dec 18, 2015 3:01 PM in response to Solveigsvava

    You need to delete and redownload the applications you’re trying to update. The incorrect Apple ID is stored inside them.

     

    (137316)

  • by Linc Davis,

    Linc Davis Linc Davis Dec 19, 2015 12:16 PM in response to Solveigsvava
    Level 10 (207,963 points)
    Applications
    Dec 19, 2015 12:16 PM in response to Solveigsvava

    App Store products can only be updated by signing in to the store with the same Apple ID that was originally used to download them. You can't update anything, including your own purchases, as long as there are pending updates linked to another ID.

    If you can't sign in with the other ID, you have to delete all the apps that are linked to it. If you don't know which apps those are, please see below.

    1. Triple-click anywhere in the line of text below on this page to select it:

    kMDItemAppStoreHasReceipt=1

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    2. In the Finder, press command-F to open a search window, or select

              File ▹ Find

    from the menu bar. In the search window, select

              Search: This Mac

    from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select

              Other...

    A sheet will drop down. In that sheet, select

              Raw Query

    as the criterion, then click OK or press return.

    Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.

    3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were downloaded from the App Store using other Apple ID's that you control, sign in to the store under each of those ID's and check the purchases.

    4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Delete each such item by following the instructions in the Apple Support article linked above.

    5. Quit and relaunch the App Store.

    If you find these instructions confusing, ask for an alternative method.