1 Reply Latest reply: Nov 18, 2006 10:22 AM by terpteach1
terpteach1 Level 1 Level 1 (0 points)
We had a 20 gig iPod that went bad over the summer and was replaced with another 20 gig iPod at the Apple Store in Bloomington, MN. This one started to have a sad face about a month ago. After trying everything, restore, etc. we sent it in to Apple Care. It came back saying that there was external damage to the case of the iPod that caused the sad face. There is nothing on the case of the iPod that shows external damage. Talking to Apple support they said to check the case of the iPod, that there is evidence that the case was pried open. Okay, so there is a slight bowing of the case at one point, but that wasn't anything that we did. My son wouldn't know how to pry the thing open. Also, it's interesting that this is discovered only when the thing went to Apple Care for refurbishing. Learn a lesson, never accept a refurbished iPod without first taking pictures, and don't send a product off to Apple Care without first taking video.

Power Mac G5, Power Mac G4, iMac, macbook, Mac OS X (10.4.7)
  • terpteach1 Level 1 Level 1 (0 points)
    Interesting thing we just discovered. When we sent the iPod in it was totally dead, sad face, impossible to get it to do anything but freeze up. Now it's working. Apple Care said they didn't do anything to it but inspect it and found that it had a damaged case so they wouldn't repair it. Hmmmmmm. . .