BananaNeil
Level 1 (0 points)

Q: Why is it asking for my CVV over and over again?

I recently switched my iCloud account to a family plan, so my girlfriend could join me on apple music. But after doing so, I was suddenly unable to make purchases on my (4th generation, TVOS 9.1) Apple TV. Every time I go to buy an app, it asks me for my CVV number, after I enter it, it asks me for my CVV over and over again.

 

I've tried removing my billing information from iTunes and re-adding it. I've tried signing out of "iTunes and App Store" and "iCloud" on my appleTV, but the problem persists.

 

I've been able to buy things just fine from my iPhone using the same account, but I can't seem to buy anything from my appleTV. Sounds like a bug.

(Why is TVOS not just a port of iOS? Huge mistake, guys.)

Apple TV (4th generation), tvOS 9.1

Posted on Dec 18, 2015 9:16 PM

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BananaNeil

Q: Why is it asking for my CVV over and over again?

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  • Helpful answers

  • by jason269,

    jason269 jason269 Dec 20, 2015 8:39 AM in response to BananaNeil
    Community Specialists
    Dec 20, 2015 8:39 AM in response to BananaNeil

    Hi, BananaNeil.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are receiving a prompt to constantly enter the CVV code when making a purchase for the first time on your new Apple TV.  Usually this verification is required for the first purchase on a new device.  I would double check to make sure the billing information matches the bank records as this could cause this issue.  You can also try adjusting the payment method to none and download a free item as a test.  

     

    If your credit card company‘s records don‘t match your records in the iTunes Store

     

    Change or remove your Apple ID payment information

     

    Cheers

  • by BananaNeil,

    BananaNeil BananaNeil Dec 25, 2015 10:18 PM in response to jason269
    Level 1 (0 points)
    Dec 25, 2015 10:18 PM in response to jason269

    Jason, thanks for getting back to me.

     

    Just to be clear, this is not my first purchase on my new Apple TV, I was able to buy lots of apps when it first arrived. The problem started occurring after I switched to a family plan, where my payment methods are shared with my family members.

     

    I've been through this process on every other device I own (1 iPad, 2 iPhones, and my mac). The other devices worked just fine when I entered my CVV. This is almost certainly a bug in TVOS.

     

    Additionally, when attempting to set my payment type to none via iTunes, the 'Done' button turns grey, and is no longer clickable.

     

    In fact, the documentation that you linked to (Change or remove your Apple ID payment information - Apple Support) Specifically specifies says:

    "If you’re using Family Sharing, and you're the family organizer, you can use these payment methods. You can’t set your payment information to None."

     

    As another attempt to resolve my issue, I tried switching my payment information to a different credit card. After doing so, I attempted a purchase via my Apple TV. I verified that it correctly reflected the last 4 digits of my new card, but is STILL continuously asking for my CVV.

  • by Tick inspector,

    Tick inspector Tick inspector Dec 26, 2015 7:42 AM in response to BananaNeil
    Level 1 (0 points)
    Dec 26, 2015 7:42 AM in response to BananaNeil

    I'm having the same issue.  Tried a different card with no luck.   Have purchased stuff in the past as well and didn't have a problem.  APPLE - PLEASE HELP

  • by jason269,

    jason269 jason269 Dec 27, 2015 6:26 AM in response to BananaNeil
    Community Specialists
    Dec 27, 2015 6:26 AM in response to BananaNeil

    BananaNeil,

     

    Thank you for the follow-up information.  I think the best option would be to reach out to us via phone for further assistance with this issue.  

     

    Contact Apple for support and service

     

    Cheers

  • by Tick inspector,

    Tick inspector Tick inspector Dec 27, 2015 10:52 AM in response to jason269
    Level 1 (0 points)
    Dec 27, 2015 10:52 AM in response to jason269

    Called Apple yesterday day and they had me reset, not restart, my Apple TV and that solved the issue.