Since installing the El Capitan, my Canon MG7150 scanner does not work even after installing all the new software that Canon provided on their website for El Capitan imacs. The printer option works but not the scanner. Can anyone tell me how I can fix this please?
Hi there PraveenSharma,
It sounds like you are unable to scan but you can print even after updating your drivers. I would use these steps from the following article to help you troubleshoot that issue:
Get help resolving printer issues on your Mac
1. Try to print from another app
Try printing from another app, such as TextEdit. If the problem occurs only in one app, review that app’s documentation for further troubleshooting information.
2. Add the printer again to create a new printer queue
If the printer is on the network, open Printers & Scanners preferences (choose Apple menu > System Preferences, then click Printers & Scanners). Then, add the printer again to create a new printer queue.
If you can print to the newly added printer queue, delete the old printer queue.
If you can’t add the printer because it doesn’t appear in the list of available printers, it may be turned off, or your Mac may be on different network now. If the printer was shared by another user, the user may have stopped sharing it, or the user’s Mac may be offline. If you don’t manage the printer, ask the person who does for help.
3. Replace a corrupted printer queue window
If none of the previous solutions work, the printer’s queue may be corrupted. Open Printers & Scanners preferences (choose Apple menu > System Preferences, then click Printers & Scanners), then delete and set up your printer again.
If you still can’t print, reset the printing system.
Thank you for using Apple Support Communities.
Thank you Sterling R but was able to resolve the issue by downloading the both new softwares and new printer drivers provided by Canon on their website for El Capitan users. I had to delete all the old drivers and softwares. It all works now.
Excellent! I'm glad it worked out in the end and thanks for the update.
Scanner Canon MG7150 does not work with El Capitan?
