Q: Since ios9 update, I cannot get into my apple account
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Dec 20, 2015 7:56 AMby sterling r,Howdy there Patricia,
It sou ids like your iPad isn't accepting your password for some reason. I would start by logging into www.icloud.com with your information. If you are able to log in there with no issue, then I would quit the Settings app on your device:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:iOS: Turning off and on (restarting) and resetting
If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.Thank you for using Apple Support Communities.
