I have a handed down iPhone 5 with a new sim and a new iPad mini 4. I can't get iMessages or texts to work on either. I have tried turning them off and then on again. Also tried returning the phone to factory settings. Still no luck.
iPhone 6, iOS 9.2
Hi, Barry.
Thank you for visiting Apple Support Communities.
It sounds like iMessage isn't working on both of your iOS devices. I would need information on what exact issue you are experiencing with Messages to provide a better answer. However, here are the best troubleshooting articles to go through that cover most issues with Messages.
If you get an error when trying to activate iMessage or FaceTime
If you can‘t send or receive messages on your iPhone, iPad, or iPod touch
Cheers
Having posted this cry for help, I had a"chat" with Apple help desk. They couldn't rectify the problem, so they arranged for somebody to ring me. They in turn referred me to a more senior helper. After just over 3 hours in total, he worked out that it was Vodafone or the sim card causing the problem. Subsequently a 10 minute call to Vodafone put it all right. Hey Ho!
Barry,
Thanks for the follow-up. I am glad to hear that it is resolved and that you are up and running again. Please let us know if you need anything else in the future.
I can't send text messages on my iPad mini and iPhone
