cesarbrazil

Q: remote doesn't connect

i'm trying to set up my apple tv but remote is not communicating with the device

AppleTV 2

Posted on Dec 19, 2015 6:15 AM

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Q: remote doesn't connect

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  • by joe_7399,

    joe_7399 joe_7399 Dec 20, 2015 2:21 PM in response to cesarbrazil
    Community Specialists
    Dec 20, 2015 2:21 PM in response to cesarbrazil

    Greetings cesarbrazil,

     

    Thanks for using the Apple Support Communities!

     

    From your post, I understand that you have an Apple TV and the remote doesn’t work as expected. It is not clear to me what version of Apple TV / remote you are using. 

     

    If you have an Apple TV that uses the aluminum or white remote and the it is not functioning as expected, please follow the steps in the following article. 

     

    Get help with your Apple Remote - Apple Support

     

    If you have a Apple TV (4th generation) with Siri Remote, the troubleshooting steps you will need are located in the next article. If the Siri Remote is charged, make sure to follow the steps in the Get help section to troubleshoot. 

     

    Charge your Siri Remote or Apple TV Remote - Apple Support

     

    Have a great day!