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Helpful answers
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Dec 20, 2015 2:21 PM in response to cesarbrazilby joe_7399,Greetings cesarbrazil,
Thanks for using the Apple Support Communities!
From your post, I understand that you have an Apple TV and the remote doesn’t work as expected. It is not clear to me what version of Apple TV / remote you are using.
If you have an Apple TV that uses the aluminum or white remote and the it is not functioning as expected, please follow the steps in the following article.
Get help with your Apple Remote - Apple Support
If you have a Apple TV (4th generation) with Siri Remote, the troubleshooting steps you will need are located in the next article. If the Siri Remote is charged, make sure to follow the steps in the Get help section to troubleshoot.
Charge your Siri Remote or Apple TV Remote - Apple Support
Have a great day!
