Sign out of iCloud account with password that is no longer valid

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Level 1

1 points

Sign out of iCloud account with password that is no longer valid

I changed the email and password on my Apple account, but my iPad is still signed on to iCloud under my old email. I cannot sign out of iCloud on my iPad without turning off Find My iPad, but I cannot turn off Find My iPad unless I enter the password for the old email ID, which is no longer valid. When I enter the password that I used with that old email, it says it's not valid, but I know it is the correct password for that old email. When I try to sign into the Apple account using that old email. apple.com tells me that user ID does not exist. HELP!

iPad, iOS 8.4.1

Posted on Dec 19, 2015 12:17 PM

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Answer 1

Eric Root

Level 10

684,039 points

Dec 19, 2015 1:29 PM in response to KCCap

Apple ID - How to find your Apple ID

Apple ID - Find

There is a contact link.

Apple ID Support

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Answer 2

KCCap Author

Level 1

1 points

Dec 19, 2015 1:31 PM in response to KCCap

P.S. I have read through the numerous emails on this issue and none of the suggestions works for me. I have tried changing my Apple ID back to the old email, but I keep getting the fields to enter the verify code (which was sent to my no-longer-valid email) and I cannot save the invalid email as my new Apple ID without verifying.

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Answer 3

KCCap Author

Level 1

1 points

Dec 19, 2015 1:44 PM in response to Eric Root

Thanks for your reply. I'm not having any trouble finding my current Apple account. When I try to find the account under the iCloud email on my iPad, Apple says that account does not exist. No, of course it doesn't because I changed the email name on that account to my current email. So I can't sign out of iCloud on my iPad because there is no valid password because the account no longer exists. I can't temporarily change my current account name back to the old in order to sign out with my current password because the operation keeps sending a verify code to an email that no longer exists. Very very frustrating!!!!

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