Alekra
Level 1 (0 points)

Q: Photos app not giving option to import iPhone photos?

Hello, I need some help...

 

When I connect my iPhone, iTunes and the new Photos app comes up but there is no option to import the new photos from my phone onto the Photos app. I haven't had this option come up for months. Is there a fix for this?

 

Thanks!

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Dec 19, 2015 1:38 PM

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Alekra

Q: Photos app not giving option to import iPhone photos?

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  • by léonie,

    léonie léonie Dec 19, 2015 1:54 PM in response to Alekra
    Level 10 (107,795 points)
    iCloud
    Dec 19, 2015 1:54 PM in response to Alekra

    Update to OS X El Capitan (10.11.2), it has a bug fix for importing from Photos.


    If you already updated and still have that problem  see Old Toad's post here:

    Re: Can't import photos from iPhone to mac after 9.2 & 10.11.2

     

    Give this a try:

     

    Fix for Photos and/or iPhoto Not Recognizing iPhone

     

    1 - download and run the free demo version of Find Any File to search for a file name that begins with   "com.apple.ImageCaptureExtension2".

    Find Any File003.jpg

    Find Any File004.jpg

     

    2 - delete all files beginning with "com.apple.ImageCaptureExtension2".  I found these two:

    PHOTOS-Recognizing iPhone fix.jpg

     

    3 - reboot and connect the iPhone again. Photos and iPhoto both recognized the phone.

     

    Thanks to Terence Devlin for this solution.

    OTsig.png

    Other things to check:

    • What happens, when you launch iTunes after you attach your iPhone?  Do you see the iPhone in iTunes? Then unlock the iPhone, if it is still locked, and when prompted, confirm that the iPhone should trust the computer, when prompted on the iPhone.

     

    • Are you using Dropbox?  Then make sure that the Preferences in Dropbox are set in a way, that Dropbox cannot access the photos on your iPhone, when the iPhone is connected.
    • try to restart the iPhone while it is connected to USB, and also restart Photos.