Why does iTunes say "iCloud photos is on"

Question

Why does iTunes say "iCloud photos is on"

Hi everyone,

having some issues with my itunes and have done for a while. When my phone is plugged in iTunes used to show all the folders and allow me to select what I wanted on my iPhone. Now however it's changed, it just says "iCloud photos is on" but shows nothing else. It's super frustrating because I need a couple of the albums on my phone. Any idea how to get it working correctly ?
iPhone 6 9.2

Macbook Pro Late 2013 10.11.1

Thanks in advance

Kimberly

MacBook Pro

Posted on Dec 19, 2015 1:35 PM

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Answer 1

Best reply

FoxFifth

Level 10

469,005 points

Dec 19, 2015 2:02 PM in response to KimberlyBarnett

If you are using iCloud Photo Library (on the phone: Settings > iCloud > Photos > iCloud Photo Library) then you cannot sync photos to the phone using iTunes.

If you are using Photos on your MacBook you could turn on Photos > Preferences > iCloud (at the top of the Preferences window) > iCloud Photo Library. Be aware that will copy your entire Photos library to iCloud and to your iPhone.

If you don't want to do that, another option to transfer a few photos to the phone would be to manually upload them into the Photos app at https://www.icloud.com/ by going to that site from your computer and uploading the photos. They would then automatically sync to your iPhone.

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Answer 2

Cherryak

Level 1

4 points

Jan 2, 2018 10:56 AM in response to KimberlyBarnett

LOL yes it’s frustrating.i faced the same problem.

Just go to settings->photos> and iPhone library-keep it off .Thats it.Now go to iTunes and you can see an option of syncing. Sync any folder you want to.

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