HT204621: Troubleshooting wireless mouse and keyboard issues

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aradr
Level 1 (5 points)

Q: my keyboard stopped to work.

caps lock and backspace not working at all. I have apple care till 2016 for my iMac. do i get replace for free? where can i see it on apple care details?

iMac (21.5-inch Mid 2010), OS X El Capitan (10.11.2), Mac (27-inch, Late 2012)

Posted on Dec 19, 2015 3:04 PM

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aradr

Q: my keyboard stopped to work.

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  • by seventy one,

    seventy one seventy one Dec 19, 2015 3:14 PM in response to aradr
    Level 6 (15,120 points)
    Peripherals
    Dec 19, 2015 3:14 PM in response to aradr

    If your keyboard was bought with the Mac which qualifies for Apple Care, yes.   Ideally you should take it to your nearest Apple store.   But it must be the keyboard supplied with the late 2012 iMac, which I guess is the one concerned.