Q: Can't connect to iTunes Store or update apps

i cannot connect to the iTunes Store and also we are on family sharing and I'm the organizer. Another family member cannot update apps because it keeps saying there was a problem with a family members previous purchase ask organizer to update payment info. Ive updated payment info and their phone still will not let them update and continues to give the same message. Please help!!!

iPhone 5c, iOS 9.2

Posted on Dec 19, 2015 8:50 PM

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Q: Can't connect to iTunes Store or update apps

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by Brett L,

Brett L Dec 21, 2015 7:31 AM in response to Sksmith8088
Community Specialists

Dec 21, 2015 7:31 AM in response to Sksmith8088

Hey Sksmith8088,

It sounds like you are having an issue with connecting to the iTunes Store. I would suggest that you troubleshoot using the steps in this article - If you can’t connect to the iTunes Store.

If the issue is unresolved, continue using this article - Advanced steps for fixing issues with iTunes Store connection.

Thanks for using Apple Support Communities.

Happy computing.
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by Brett L,

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