Magic Trackpad 2 won't finger scroll

Question

Level 1

5 points

Magic Trackpad 2 won't finger scroll

I have a late 2013 MacBook Pro running 10.11 and it has bluetooth 4.4. I have it in clamshell mode hooked to twin 27" Apple Cinema Displays. I have been using a Magic Trackpad for years and love it. Just purchased the Magic Trackpad 2, plugged in the lightning cable, the computer recognized it and told me it was ok to unplug the lighting cable. So I did and it works just fine except - the two finger scroll, or scrolling of any kind does not work.

When I went to System Preference to Set up Trackpad, it can't find it. It just looks and looks forever.

Am I right that his trackpad is not compatible with the latest system software and the latest bluetooth software?

Posted on Dec 19, 2015 8:37 PM

Reply

Answer 1

seventy one

Level 7

27,460 points

Dec 19, 2015 10:34 PM in response to Roger Brooks

Yes. Have you studied the box it came in. It will tell you it is for use with OS 10.11. An old working trackpad should work fine with 10.11.

Reply

Answer 2

Roger Brooks Author

Level 1

5 points

Dec 20, 2015 8:22 AM in response to seventy one

As I said in my post, I AM running El Capitan, 10.11 and AM running Bluetooth 4.4 - as the box says. And the two finger scroll does not work. Everything else works just fine. Appreciate your help!

Reply

Answer 3

seventy one

Level 7

27,460 points

Dec 20, 2015 8:48 AM in response to Roger Brooks

So sorry, Roger. I think someone else had a similar problem at the same time as you and I mixed up the replies.

I can't see why it should not be compatible ... but there is a new combo update to 10.11.2 in case you have missed it. Combos are usually the best updates.

Reply

Answer 4

Roger Brooks Author

Level 1

5 points

Dec 20, 2015 9:01 AM in response to seventy one

I really appreciate your help. Interesting: When I go to "About this Mac" is says my system is "Version 10.11 Beta (15A278b)" When I open the App Store and click on updates it says there are none available. So I went to El Capitan in the App Store I saw "What's new in Version 10.11.2" When I went to download the software (there is no link to update from 10.11 to 10.11.2) I get the message "OS v10.11 is already installed on this computer. Use the Updates page to install the 10.11 update or if you would to download the full OS X installer click Continue."

Not too sure how to get 10.11.2. I guess I need to download the entire system software? And isn't El Capitan out of beta yet?ks

Once again, thanks!

Reply

Answer 5

seventy one

Level 7

27,460 points

Dec 20, 2015 9:07 AM in response to Roger Brooks

I think that is your answer, Roger. You are using the beta version. Go to the App store and download El Cap as a new OS. Because I don't use it I'm not sure how to get out of beta but I am confident a 10.11.2 OS will resolve your troubles.

Reply