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I received a second hand iPhone 5

I was given a 2nd hand iPhone 5 from a family member. It was removed from the account and reset while activating, I have to enter the password to the deactivated ID it was activated with the owner doesn't remember the password and I want to use my own.

iPhone 5, It is updated I don't know what ios

Posted on Dec 20, 2015 5:35 PM

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3 replies

Dec 20, 2015 5:38 PM in response to GingerCrank

If it is still asking for the previous owner's password, then they did not successfully remove it from their iCloud account. They will need to do that for you to be able to use it. Until that time it is useless to you, and Apple cannot help. They will only help the original owner, with the original receipt. If it is just the iCloud ID password they cannot remember, then they need to contact Apple to recover their password.

I received a second hand iPhone 5

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