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Helpful answers
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Dec 22, 2015 6:46 AM in response to visionboardby judysings,Hi visionboard,
If the email account that you are having an issue with is your @icloud.com account, try the troubleshooting steps outlined below to address your issue with Mail:
Get help using iCloud Mail
Use the steps below if you can't access your email or you can't send or receive messages with your @icloud.com email address.
Try these steps first:
- Update OS X on your Mac. iCloud Mail accounts require OS X v10.7.5 or later.
- Go to the System Status page and check iCloud Mail.
If you still need help, try the steps below for your issue.
If you can't access iCloud Mail at iCloud.com
- Make sure that you're using a supported browser. Use these steps to update Safari. If you're using a different browser, check its help to learn how to install updates.
- Clear your browser's cache. In Safari, choose Safari > Clear History and Website Data. If you're using a different browser, check its help for steps.
- If you can access iCloud Mail from a different location or Internet connection, contact your Internet service provider or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such as iCloud Mail.
Use these steps if you need help sending or receiving email in the Mail app on your Mac. If you still need help, contact iCloud Support.
Take care,
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Dec 22, 2015 7:43 PM in response to judysingsby visionboard,Thank you for your response. However, it did not solve my issue.
iCloud deleted my inbox. It has nothing to do with my computer. It deleted it from the internet.
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Dec 23, 2015 6:47 AM in response to visionboardby judysings,Hi visionboard,
Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Take care,
