When I'm using the itunes store on itunes on my computer itunes crashes

Every time I'm in the itunes store, after a minuter or so, my itunes gives me an error message saying an unknown error occurred and itunes needs to close and then it closes. It happened once about a month or so ago but it has been happening every time now and only after a minute in the store, ever since I updated to 12.3.2. I have talked to a few other people and they are having the same problem. It doesn't crash if I'm just in my library listening to music.


Has anyone else had this problem?

iPod touch (4th generation), iOS 6.1.6

Posted on Dec 20, 2015 8:46 PM

Reply
1 reply

Dec 22, 2015 7:14 AM in response to jacquelyn89

Howdy xxjacki,


It sounds like your iTunes application seems to be quitting unexpectedly on you for some reason. If you are on a PC I would recommend you use the troubleshooting in the following article:


Fix unexpected quits or launch issues in iTunes for Windows


If you are on a Mac I would check for third party plugins with this article:


iTunes: Troubleshooting issues with third-party iTunes plug-ins


You may even need to download a fresh copy of iTunes and install it from here:


http://www.apple.com/itunes/download/


Thank you for using Apple Support Communities.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

When I'm using the itunes store on itunes on my computer itunes crashes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.