Mail crashes iOS 9.2

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Level 1

5 points

Mail crashes iOS 9.2

Mail is acting up on my iPad Air 2 since the iOS 9.2 update. I receive unread notifications constantly even if they are cleared from the Notification Center, and the app frequently crashes without loading messages. Rebooting the device works for a little while before the problem resurfaces. I've done some searching to fix the issue, but I haven't found much out there pertaining to this version of iOS. Any advice is appreciated - thank you.

iPad Air, iOS 9.2, iPad Air 2 16 GB

Posted on Dec 21, 2015 5:22 AM

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Answer 1

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thunderzzz

Level 6

8,452 points

Dec 21, 2015 5:44 AM in response to garrettra

Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

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Answer 2

garrettra Author

Level 1

5 points

Dec 21, 2015 5:44 AM in response to thunderzzz

Thank you Thunder for the suggestions. I performed a reset and hopefully that solves the issue. I haven't performed a clean iOS install, so it has only received updates since it arrived new in box a few years ago. Perhaps a factory reset would be a good idea regardless.

I'll mark this issue as solved if one of your suggested fixes works.

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Answer 3

thunderzzz

Level 6

8,452 points

Dec 21, 2015 5:47 AM in response to garrettra

You are welcome.

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Answer 4

garrettra Author

Level 1

5 points

Dec 21, 2015 3:39 PM in response to thunderzzz

Thunder, your suggestion to restore from a backup appears to have solved my issue. I began to experience other issues too, including notifications that storage space was unavailable that were incorrect, and an inability to update apps. Restoring the device resolved these issues as well.

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Answer 5

Dec 29, 2015 11:43 AM in response to garrettra

I've tried reset and hard reset. Neither have solved this issue. I have information on an app that I need to email out and cannot due to this. I've completely wiped the ipad and restored through itunes, but the mail app continues to crash.

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Answer 6

JoBitzer

Level 1

0 points

Jan 11, 2016 11:01 PM in response to garrettra

I found one solution which solved mine.

Hopefully it works on yours.

Incorrect Unread Count iPhone / iPad FIX

Go to “Settings”
Select “Mail, Contact, Calendars”
Select the mail account that shows the unread message.
Turn “Mail” to “Off”
Turn the iPhone / iPad off by holding down the power button for 5 seconds and slide to power off.
Wait for 30 seconds, turn the iPhone / iPad back on.
Go to “Settings”
Select “Mail, Contact, Calendars”
Select the respective Mail account
Turn “Mail” back to “On”

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Answer 7

Feb 2, 2016 4:07 AM in response to dbarnett0481

I Have the same experience. Updated to 9.2.1 thre days ago and email continues to crash to the point of it being unusable.

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Answer 8

Jola57

Level 1

0 points

Feb 10, 2016 7:26 AM in response to JoBitzer

the above worked, I turned off all email accounts in Settings, turned Off the iPad. After turning the iPad back On, I turned On each email account individually checking that it worked. All happy again 🙂 Apple, you have to get your stuff together. There has been too many problems with crashes lately. Email is a great part of my work, I'm ready to switch if this keeps happening!!!!

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Answer 9

Feb 24, 2016 6:29 AM in response to Jola57

it works but if u open any attachments it will crashed.. 😟

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Answer 10

Apr 29, 2016 8:22 AM in response to krisshan_11

I have had Mail continually crash on my IPad on two occasions. The most recent was this morning. I am on 9.3.1. I found on both occasions that the culprit was an outgoing item in my Outbox that would not send. The solution was to delete the item from the Outbox. Once done Mail was back to normal. It's difficult to delete the item because you have to open Mail, open Outbox, and delete the item all before Mail closes again.

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