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Sayed ehab
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Q: headphones problem and home button and camera prob

Iphone 6s while using headphone and taking it off it still appears that its plugged in even in phone calls the upper speaker dont work only the loud speaker And while pistening to music happens the same problem with me

and i have a problem with my home button when i forst bought the iphone and pressed the button i felt like its not well placed as its loosen under my finger and moves while touching it ..

when i start the camera app it starts with low light as if the sensors dont work correctly and i wait for a second and maybe two. And it works normal alone and sometimes i have to turn it off and turn it on agaian for many times .

Thanks .

iPhone 6s, iOS 9.2, U.S manfuctered

Posted on Dec 21, 2015 5:36 AM

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Sayed ehab

Q: headphones problem and home button and camera prob

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  • by sterling r,

    sterling r sterling r Dec 22, 2015 9:46 AM in response to Sayed ehab
    Community Specialists
    Dec 22, 2015 9:46 AM in response to Sayed ehab

    Hi there Sayed Ehab,

     

    It sounds like you have a few issues with the phone here. First and foremost to me is your Home button. If it doesn't function correctly I would use these steps from the following article to help see if you can get that corrected:

     

    1. Restart your device.
    2. Check for debris or dirt around the Home button and clean it with a soft cloth.
    3. Remove any protective film or case that covers the Home button.

    If the Home button still doesn't wake the device, or if the button is damaged, contact Apple Support.

    From: Get help with buttons and switches on your iPhone, iPad, or iPod touch

     

     For your headphone/volume check for any debris or lint that might be in the plug as that can cause unexpected behavior. If that is not the case then I would next quit all the running apps on your phone (including the camera app so we can troubleshoot that at the same time):


    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
     
    If the issue persists, backup your device to iTunes, then restore it as new and verify that it works. 
     
    How to erase your iOS device and then set it up as a new device or restore it from backups

    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. 

     

    Thank you for using Apple Support Communities, let us know how that goes!