Thalweg_Follower
Level 1 (0 points)

Q: OS X 10.11 Will Not Update

I'm looking for some help.  I've combed every discussion board and can find and tried everything suggested.

 

I am running OS X 10.11 El Capitan (however, the problem goes back to OS X 10.10).  When an update to the operating system is available in the App Store and I click on "Update All" or "Update" next to the individual components (such as "HP Printer Software Update 3.1" or "Digital Camera Raw Compatibility Update 6.18") the progress bar pops up and the message underneath reads "Installing -- Calculating..." and then a few seconds later it disappears and nothing happened.

 

I have tried the following (and some other stuff that I don't recall.  This problem goes back nearly a year!):

 

-I verified and repaired permissions on my HDD

-I have tried installing while logged into the admin account

-I tried installing after a safe boot

-I have downloaded the update and update combo files from the Apple web site and tried manually installing the updates.  (in that case the updater starts, verifies the file, restarts the computer, but after the re-boot nothing is updated.  My version, as reported in "About this Mac" is still the same--10.11)  I have tried this with both the 10.11.1 and 10.11.2 updates.

 

I'm willing to retry any of the above based on reasonable advice.  Thank you in advance!

 

The machine with the problem is:  Mac mini (late 2012), 16 GB RAM

Mac mini, OS X El Capitan (10.11), 16 GB RAM; 1 TB HDD

Posted on Dec 21, 2015 7:46 AM

by Eau Rouge,Apple recommended
Eau Rouge Eau Rouge
Level 4 (3,066 points)
Mac App Store
A:

Screen Shot 2015-12-20 at 09.40.17.jpg

 

Above is the path to the folder that needs to be removed.

The folder is normally hidden, so you may not see it.

In Finder use the Go To Folder item under Go and type in private/var/folders in the text box

and from there navigate to zz and then the folder zyxvp........ ending in 68, control-click and then Move To Trash, don't delete

you could also drag it to the desktop before for extra safety.

 

Restart the Mac and relaunch the App Store and see if you are able to download now. The folder and files within it are regenerated on Restart.

If you are happy you can then empty the Trash and delete the one on the desktop if you did that.

Posted on Dec 21, 2015 8:10 AM

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Thalweg_Follower

Q: OS X 10.11 Will Not Update

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  • Helpful answers

  • by keg55,

    keg55 keg55 Dec 21, 2015 7:51 AM in response to Thalweg_Follower
    Level 6 (8,514 points)
    Mac OS X
    Dec 21, 2015 7:51 AM in response to Thalweg_Follower

    Have you tried running the FULL installer (10.11.2) from the App Store?

    Is your 10.11 version the publicly released version or an old beta build?

  • by Eau Rouge,Apple recommended

    Eau Rouge Eau Rouge Dec 21, 2015 8:10 AM in response to Thalweg_Follower
    Level 4 (3,066 points)
    Mac App Store
    Dec 21, 2015 8:10 AM in response to Thalweg_Follower

    Screen Shot 2015-12-20 at 09.40.17.jpg

     

    Above is the path to the folder that needs to be removed.

    The folder is normally hidden, so you may not see it.

    In Finder use the Go To Folder item under Go and type in private/var/folders in the text box

    and from there navigate to zz and then the folder zyxvp........ ending in 68, control-click and then Move To Trash, don't delete

    you could also drag it to the desktop before for extra safety.

     

    Restart the Mac and relaunch the App Store and see if you are able to download now. The folder and files within it are regenerated on Restart.

    If you are happy you can then empty the Trash and delete the one on the desktop if you did that.

  • by Thalweg_Follower,

    Thalweg_Follower Thalweg_Follower Dec 21, 2015 2:03 PM in response to Eau Rouge
    Level 1 (0 points)
    Dec 21, 2015 2:03 PM in response to Eau Rouge

    Thank you Eau Rouge!  That worked.  I was able to run the update through the App Store and everything installed correctly.

  • by razvan-dorel,

    razvan-dorel razvan-dorel Dec 28, 2015 2:13 AM in response to Eau Rouge
    Level 1 (8 points)
    Notebooks
    Dec 28, 2015 2:13 AM in response to Eau Rouge

    Thank you Eau Rouge! Your solution worked also for me. It was bugging me for 2 weeks now, but it's finally solved. Happy Holidays!

  • by MacsAtCalvary,

    MacsAtCalvary MacsAtCalvary Feb 10, 2016 3:28 PM in response to Thalweg_Follower
    Level 1 (0 points)
    Feb 10, 2016 3:28 PM in response to Thalweg_Follower

    I am having this exact same issue.  Eau Rouge, I tried your recommended steps exactly, and it did not resolve my issue.  When trying the software update from the App store the progress bar popped up started for a few seconds and then just stopped and disappeared.

     

    This is the same update as Thalweg_Follower was having trouble with.  It includes:

    Digital Camera RAW Compatibility 6.18

    Final Cut Pro X Supplemental Content 1.0

    HP Printer Software Update 3.1

    iTunes 12.3.2

    Motion Supplemental Content 1.1

    OS X El Capitan Recover Update 1.0

    OS X El Capitan Update 10.11.3

    Pro Video Formats 2.0.4

     

    I'm having this same issue on several machines I administrate.  Mostly MacPros.

     

    Any other suggestions, would be greatly appreciated!

  • by Eau Rouge,

    Eau Rouge Eau Rouge Feb 10, 2016 9:21 PM in response to MacsAtCalvary
    Level 4 (3,066 points)
    Mac App Store
    Feb 10, 2016 9:21 PM in response to MacsAtCalvary

    The path to follow should have been  /private/var/folders/zz remove the folder ending in 68, control-click Move To Trash

    Restart and relaunch App Store

     

    The following updates can be found on the Apple Support Download pages.

    download them and transfer to your other macs. you could search for the others but I had no luck,

    some are only available through the App Store.

     

    Digital Camera RAW Compatibility Update 6.18

    Pro Video Formats 2.0.4

    Download OS X El Capitan 10.11.3 Combo Update

    HP Printer Drivers v3.1 for OS X

    Download iTunes 12.3.2

     

     

    Another method that people have tried is listed below.

     

    Again in Finder click Go on menubar, Go To Folder enter

    /private/var/folders/tb

    complete the path by following the structure below

    Screen Shot 2016-02-11 at 05.03.26.jpg

    move com.apple.appstore move to the trash, make a copy first

     

    Restart and relaunch the App Store.

    See if the App Store downloads now

    one update at a time.

  • by MacsAtCalvary,

    MacsAtCalvary MacsAtCalvary Feb 11, 2016 8:27 AM in response to Eau Rouge
    Level 1 (0 points)
    Feb 11, 2016 8:27 AM in response to Eau Rouge

    Eau Rouge,

    Thanks for following up.  I was able to download and install the files you linked.  However the remaining ones are having the same issue in the App Store:

     

    Final Cut Pro X Supplemental Content 1.0

    Motion Supplemental Content 1.1

    OS X El Capitan Recovery Update 1.0

     

    I have several times gone through the steps of moving /private/var/folders/zz and the folder that ends in 68 to the trash, restart, relaunch App Store and try again.  It never solves the issue for me.

     

    Each time the downloading / calculating bar pops up for a few seconds at 1kb of progress and then disappears.

     

    I also do not have the folder private/var/folders/tb. The only folders in private/var/folders/ are zd/ and zz/

     

    I will try to search out these last three updates, but any other suggestion you may have will be great.  Thanks again for responding and helping this far!

  • by Eau Rouge,

    Eau Rouge Eau Rouge Feb 11, 2016 8:38 AM in response to MacsAtCalvary
    Level 4 (3,066 points)
    Mac App Store
    Feb 11, 2016 8:38 AM in response to MacsAtCalvary

    try /private/var/folders/tb

     

    the / before private is important.

  • by snwflake,

    snwflake snwflake Jun 27, 2016 3:47 AM in response to Eau Rouge
    Level 1 (4 points)
    Jun 27, 2016 3:47 AM in response to Eau Rouge

    Thanks for the help! Same problem as OP -> Fixed