HT205579: About the OS X El Capitan v10.11.2 Update

Learn about About the OS X El Capitan v10.11.2 Update
gbmiller

Q: Challenges with Safari dropping and system slower with upgrade

I've had challenges with Safari freezing and dropping network since this upgrade.  System also seems to run slower than prior upgrade .

MacBook Pro, OS X El Capitan (10.11.2)

Posted on Dec 21, 2015 7:44 AM

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Q: Challenges with Safari dropping and system slower with upgrade

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  • by Linc Davis,

    Linc Davis Linc Davis Dec 21, 2015 9:19 AM in response to gbmiller
    Level 10 (207,926 points)
    Applications
    Dec 21, 2015 9:19 AM in response to gbmiller

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. It will be slow, but there should be no freezing. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.