mhkmark

Q: IPad with 9.2 has white screen on email App

IPad with 9.2 has white screen on email App for about 10 seconds then goes back to IPad home screen.  No amount of recycling, hard or soft rebooting is not helping.  The email counter on the Icon button seems to be keeping tally and I can use the web browser to rec and send emails, but not the App.  Seems to have occurred shortly after upgrade, but I think it worked briefly.

iPad, iOS 9.2

Posted on Dec 21, 2015 7:54 AM

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Q: IPad with 9.2 has white screen on email App

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  • by judysings,

    judysings judysings Dec 22, 2015 11:44 AM in response to mhkmark
    Community Specialists
    Dec 22, 2015 11:44 AM in response to mhkmark

    Hi mhkmark,

    Since the Mail app is part of the iOS operating system on your iPad, I would suggest trying to reinstall iOS 9.2.  

    If you can‘t update or restore your iPhone, iPad, or iPod touch

    Put your device in recovery mode and set it up again

    1. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
       
    2. While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.


       
    3. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
      If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.


       
    4. After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.

    Tale care.