nifty212
Level 1
(0 points)
Q: iphone can not be synced because phone can not be found error
when i try to backu my phone i get an error saying phone can not be synced because phone can not be found. even though it's plugged in to my pc and comes up in my itunes. what can i do to back it up?
iPhone 5c
by norm123,Solvedanswer
norm123
Community Specialists
Hi nifty212
Sorry to hear the you are having issues with backing up your iPhone to iTunes. Let's see if we can get that working for you.
I would start with taking a look at the article below. It will have you restart your iPhone, check the different ports on your computer, and checking for security software that may be preventing the backup from completing.
If you can‘t make an iTunes backup of your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT203271
Take care
