Khea_flowers

Q: My app updates will no longer work.  When I touch the update button, it disappears a second and then reappears.

My app updates no longer work.  When I touch the update button, it disappears momentarily and then reappears.  I have tried a hard reset and turning phone off and on. This has been the case for a month or more now.

iPhone 5, iOS 9.1

Posted on Dec 21, 2015 8:51 AM

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Q: My app updates will no longer work.  When I touch the update button, it disappears a second and then reappears.

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  • by jason269,

    jason269 jason269 Dec 22, 2015 12:26 PM in response to Khea_flowers
    Community Specialists
    Dec 22, 2015 12:26 PM in response to Khea_flowers

    Hi, Kea_flowers.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are unable to update your applications.  Let's start with forcing all open applications to close and restart the device once more.  Once this is done, test updating applications.  

     

    Force an app to close in iOS

     

    If the issue persists, make sure you are connecting to a known good Wi-Fi network and go through the troubleshooting steps in the article below.  

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    If you can’t connect to the iTunes Store

     

    Cheers