I have a cumputer that has a white screen and a friend said it was toast . I need to get the pictures off and he said that apple might be able to get the hardrive going to remove the pictures . Please help because its pictures of my kids from 10 year

I turned on my 13 year old mac computer the other day and there was a white screen with a circle and a slash . I took it to a friend and they said it was toast but for me to contact apple support and see if they can get the hardrive going to just pull of the pictures . please help

Posted on Dec 21, 2015 12:22 PM

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3 replies

Dec 21, 2015 1:26 PM in response to astorseter1

Without knowing exact details about your computer model and operating system version, it is often possible to remove the internal hard drive and then connect it to an external USB adapter. One adapter example would be http://www.newertech.com/products/usb3_universaldriveadap.php, but there are similar devices to be found in many local computer stores. The adapter could be connected to another Mac, thus allowing file retrieval from the hard disk. If connected to a Windows PC, special software (such as MacDrive) would be needed.


Since this is important to you, do ask someone with the necessary expertise for assistance before attempting to recover any files. An Apple service provider in your country (https://locate.apple.com/country) could possibly help you.

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I have a cumputer that has a white screen and a friend said it was toast . I need to get the pictures off and he said that apple might be able to get the hardrive going to remove the pictures . Please help because its pictures of my kids from 10 year

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