My iPhone and iPad don't see Canon MX925 printer

Question

Level 1

1 points

My iPhone and iPad don't see Canon MX925 printer

A week ago, I could print wirelessly from my iPhone and iPad through AirPrint without problems, but suddenly my devices ceased to recognize my Canon MX925 printer.

I have a station AirPort Time Capsule, I've reset without success.

I have also reset the printer, without success.

I can print from my iMac wirelessly without any problems.

The printer has the updated firmware.

Printer recognizes perfectly network wi-fi and the same happens with the devices, but the message on iPhone and iPad is always the same: no printer available AirPrint.

I can't think of what else I can do to try to fix this.

Can someone give me some idea? Thanks and regards.

iMac (27-inch, Late 2012), OS X Yosemite (10.10.5), iOS 7.1.2

Posted on Dec 21, 2015 1:37 PM

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Answer 1

Rudegar

Level 10

180,540 points

Dec 21, 2015 2:26 PM in response to angel17

I would look in the printers settings using a computer

airprint is not the same protocol used for normal printing over wifi on a computer

so maybe the new firmware changes some settings which require one to adjust and reenable airprint

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Answer 2

rccharles

Level 6

13,037 points

Dec 21, 2015 2:37 PM in response to angel17

I would install bonjour browser on both of your devices. The strangest thing happend. I could not print from my iphone. After installing bonjour browser and running the app on my mac mini, I could print from my iPhone.

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Answer 3

angel17 Author

Level 1

1 points

Dec 22, 2015 11:27 AM in response to rccharles

rccharles, thank you very much for your answer. I have installed the Bonjour Browser application on my iMac, but now I don't know what to do.

Canon printer has the updated firmware.

Any idea?

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Answer 4

angel17 Author

Level 1

1 points

Dec 22, 2015 11:24 AM in response to Rudegar

Rudegar, thanks for your answer. How can I reenable AirPrint on my iPhone or iPad.

Thanks!

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Answer 5

Dec 22, 2015 12:06 PM in response to angel17

angel17 wrote:

How can I reenable AirPrint on my iPhone or iPad.

There's no way to disable it.

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Answer 6

rccharles

Level 6

13,037 points

Dec 22, 2015 12:52 PM in response to angel17

From my reading of the Bonjour Browser report, your printer isn't providing the Airprint service. It seems to be connected via usb. Notice how your all references to your printer have "@ imac de Angel" after them. Also, the printer has two ip addresses associated with it [ good or bad, I do not know. ]

Suggest you try the printer without the usb connection. power off printer. power off router. wait power on. quit Bonjour browser. Restart bonjour browser. See if your printer shows up.

Notice where my airprint canon mg3120 appears on the list. Notice how it is independent of my mac mini section.

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