iPhone 6 plus silent switch malfunction after iOS 9.2

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Level 1

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iPhone 6 plus silent switch malfunction after iOS 9.2

Hello,

After I've upgraded my iPhone 6 Plus to iOS 9.2, the silent switch began to present a malfunction.

When it is in normal position, it's alright.

When I switch to silent position, the phone starts to alternate between sound and silent mode, randomly. When it is in silent mode and you put in your pocket, you feel it vibrate randomly, and you think it's a message or other notification, but it is the phone vibrating without a motive.

Can someone give some advice? Is it a software glitch due to iOS 9.2 or is it a hardware glitch?

Thanks in advance,

Muriel

iPhone 6 Plus, iOS 9.2

Posted on Dec 21, 2015 2:50 PM

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Answer 1

Best reply

ChrisJ4203

Level 10

230,311 points

Dec 21, 2015 2:54 PM in response to murielliz

The mute switch is a hardware piece, so problems with it would be a hardware error. Do you have a case on the phone that may interfere with the switch? You can go through the user troubleshooting steps if you like, or you can make an appointment at the Genius Bar of the nearest Apple Store or Authorized Apple Service provider to have the device looked at.

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Answer 2

murielliz Author

Level 1

20 points

Dec 21, 2015 3:05 PM in response to ChrisJ4203

I use the leather case from apple. I peeled off the case, and the switch apparently is working. Could it be only this?

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Answer 3

ChrisJ4203

Level 10

230,311 points

Dec 21, 2015 3:33 PM in response to murielliz

It very well could be. Is the case not fitting correctly that it is putting pressure on the switch? You may need to make an appointment at the Genius Bar to have this checked. They may replace your case if you can replicate the behavior in front of them.

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Answer 4

Gadgict

Level 1

0 points

Dec 23, 2015 11:05 AM in response to murielliz

I have seen several mute switches starting to go bad on Iphone 6. if it's still under warranty , Apple will swap your phone if it's defective.

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Answer 5

ChrisJ4203

Level 10

230,311 points

Dec 23, 2015 11:37 AM in response to Gadgict

Gadgict wrote:

I have seen several mute switches starting to go bad on Iphone 6. if it's still under warranty , Apple will swap your phone if it's defective.

If Apple determines that the failure is not due to user damage. Here on the forum, since we do not represent Apple nor are we Apple employees to say that Apple will inspect the device and make a determination. You do not want someone going to Apple and stating that someone on the forum said they can get their device replaced. No one here on the forum can make that determination.

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Answer 6

murielliz Author

Level 1

20 points

Dec 24, 2015 8:57 AM in response to Gadgict

Hello,

My iPhone isn't under warranty anymore. I will take it to an apple authorized reseller to watch upon the silent switch.

I made a few tests, using a case or not. Sometimes the silent switch works OK, sometimes when you switch to silent it takes a lot of time do indicate the silent mode is on.

All evidences show that the problem is hardware (switch lifecycle ending?), but I have realized it after upgrade to iOS 9.2. Anyone else have realized this kind of malfunction after upgrade to iOS 9.2?

Best Regards, Muriel

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Answer 7

Gadgict

Level 1

0 points

Dec 25, 2015 8:17 PM in response to murielliz

Unfortunately this is not SW related. We have replaced several mute switches as most tend to malfunction after 1 year warranty period. There is a small bracket that comes lose on the mute switch and must be replaced.

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Answer 8

murielliz Author

Level 1

20 points

Jan 22, 2016 4:17 PM in response to ChrisJ4203

Hello,

I've taken my iPhone 6 plus to a apple authorized reseller (I'm in Brazil), and their policy it is not to fix the vibrate/silent switch, but to change the device for a new one, since you pay approximately half the value of a new one.

As the newest generation is iPhone 6s plus, I think this alternative does not compensate in terms of cost/benefits.

It's a pity that Apple does not fix the problem or offers a better value to acquisition of a new one, since in my country the iPhone has a absurd cost due to the dollar is in skyrocket.

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Answer 9

Dec 5, 2016 8:10 AM in response to murielliz

I have the same issue and I'm not using a case.

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