I have a HP Officejet J4680. I've had it for a while and every once in a while it will have issues. I usually unplug it and plug it back in and then all is well. I can't figure out the issue this time.
I print a document, it says "looking for printer" but never finds it. It says the printer is not connected.
How can I troubleshoot? TY
iMac, OS X Yosemite (10.10.4), 3.2 GHz Intel Core i5, 8GB Memory
Thanks - I reset and removed the printer. Now when I try to add it back on, it does not show in the options. I go to printers and scanners (nothing shows there), click the plus sign, and the only thing that comes up is adobe pdf 8.0.
How can I help it find my printer? I have reset the printer as well and made sure it's on the same wireless network.
My printer is a J4680 HP.
Thank you.
I plugged the printer in and it worked a couple times. Now it keeps having the error "Communication failure". I turn it off and on and nothing happens. I remove the printer and then plug it in via USB again and it finds the printer again. I then print and it will "print" out the blank page at the end of a document but then gets stuck when actual printing is needed. I'm just leaving the USB connected at this point.
First reset the printing system Reset the printing system on your Mac - Apple Support
Additional troubleshooting advice Get help resolving printer issues on your Mac - Apple Support
Try plugging it in with a USB cable to add it back.
Error: Unable to Locate Printer
