First i download the iTunes6464Setup.exe (the latest version) then I install it to my PC after installing I try to open it then this show up " iTunes has stopped working " there 2 option " Check online for solution later and close the program " and " Close the program ". I choose the first one but nothing happen. pls help 😟
Hello, Beldivere.
Thanks you for visiting Apple Support Communities.
I understand you downloaded iTunes and now it will not launch after the install. Here is an article that I would recommend going through for this specific issue.
Fix unexpected quits or launch issues in iTunes for Windows
If these steps do not resolve the issue, please reply back with what version of Windows you are running and if iTunes was installed prior to the download.
Cheers
Hi Jason, i too have the same problem. i tried to use the link you provided but it still didnt work. this is my first time to install itunes because i just bought a new desktop. my desktop is running windows 7 professional.
hope you could help us out
thanks,
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
hey tt2
i have tried to use that page, but it still didnt work. can you please help me out?
this is the error:
APPCRASH
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 12.3.2.35
Application Timestamp: 5668a23d
Fault Module Name: CoreAudioToolbox.dll
Fault Module Version: 7.10.5.0
Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in
C:\Program Files\Common Files\Apple\Apple Application Support or
C:\Program Files (x86)\Common Files\Apple\Apple Application Support.
tt2
i tried to delete the dll and repaired it but it still didnt work
Try the full tear-down and rebuild method again.
tt2
aww it still didnt work 😟 its still not opening, though i tried the itunes setup for older video cards, it worked but it wont connect with my iphone
Not sure why but now its working fine. i removed itunes completely using the below method then installed the itunes 64 for old video cards
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later).
Remove all of these items in the following order:
iTunes | (see note 1 below) |
Apple Software Update | |
Apple Mobile Device Support | (see note 1) |
iCloud (if present) | |
MobileMe (if present) | (see note 2) |
Bonjour | (see note 1) |
Apple Application Support | (see note 1) |
Reboot your computer.
iTunes 12.3.2.35 for Windows (64-bit - for older video cards) - iTunes64Setup.exe (2015-12-10) Current
Hello kyle. I tried everything you say and the others but still i can use the iTunes
I also try the "Fix unexpected quits or launch issues in iTunes for Windows" from jason. But still can't use my itunes
PLS HELP 😢 .
This is also my first time.
try to follow what turingtest2 posted as well, that might help. what error did you encounter?
My iTunes won't open.
