HT205358: Set up your Apple TV (4th generation)

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GroupArtec
Level 1 (0 points)

Q: How can I determine the MACaddress of the Gen 4 Apple TV so that I can connect to my network. Must register MAC address on router in order to connect to internet.

Security on my network requires that MAC address of device must be entered on router or I cannot connect to internet. Do nor use a password based security setup. How do I find MAC address prior to setting up Apple TV?

AppleTV 2, iOS 9.2

Posted on Dec 21, 2015 9:57 PM

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GroupArtec

Q: How can I determine the MACaddress of the Gen 4 Apple TV so that I can connect to my network. Must register MAC address on router ... more

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  • by vazandrew,

    vazandrew vazandrew Dec 21, 2015 10:20 PM in response to GroupArtec
    Level 6 (19,023 points)
    Apple TV
    Dec 21, 2015 10:20 PM in response to GroupArtec

    Contact your ISP

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 22, 2015 4:26 AM in response to GroupArtec
    Level 10 (103,392 points)
    Apple TV
    Dec 22, 2015 4:26 AM in response to GroupArtec

    Settings > General > About, depending on which network interface you are using you want either the WiFi Address or the Ethernet Address.

  • by Vinceassociate,

    Vinceassociate Vinceassociate Dec 22, 2015 7:26 AM in response to GroupArtec
    Level 4 (1,738 points)
    Dec 22, 2015 7:26 AM in response to GroupArtec

    In the old days of Apple TV they printed the address on the box so you could add it to the restricted access list on your network before setting up the Apple TV.  It was nice because you could take advantage of the automated setup.  Now you need to bypass the network setup to find the address in the settings and then manually setup the network.  Sloppy.

     

    Apple TV - 1.jpg

  • by GroupArtec,

    GroupArtec GroupArtec Dec 22, 2015 7:31 AM in response to Vinceassociate
    Level 1 (0 points)
    Dec 22, 2015 7:31 AM in response to Vinceassociate

    Thanks, but new models no longer have MAC ADDRESS on the cartons.

  • by GroupArtec,

    GroupArtec GroupArtec Dec 22, 2015 7:34 AM in response to Winston Churchill
    Level 1 (0 points)
    Dec 22, 2015 7:34 AM in response to Winston Churchill

    Thanks, but the point is that without connecting to internet (which requires MAC ADDRESS) there is no way to proceed to Settings. Apple did not think about or provide for MAC ADDRESS FILTERING when they decided to no longer put the MAC ADDRESS on the new version of APPLE TV. Talked to tech support today, they said to take it back to Apple Store and have them retrieve the MAC ADDRESS on their open network.

  • by Protodd,

    Protodd Protodd Dec 22, 2015 7:40 AM in response to GroupArtec
    Level 4 (2,069 points)
    Dec 22, 2015 7:40 AM in response to GroupArtec

    Use the hotspot feature on your phone for setup, take to a friends/families house temporarily...

     

    Since Apple is not is not in this user community, your fellow users are trying to provide you with actionable suggestions. If you want to complain then I suggest you send them feedback directly since they won't see it here  http://www.apple.com/feedback/

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 22, 2015 7:52 AM in response to GroupArtec
    Level 10 (103,392 points)
    Apple TV
    Dec 22, 2015 7:52 AM in response to GroupArtec

    I suspect you should still have access to settings and home sharing without an internet connection, you did on the previous versions.

  • by Vinceassociate,

    Vinceassociate Vinceassociate Dec 22, 2015 7:57 AM in response to GroupArtec
    Level 4 (1,738 points)
    Dec 22, 2015 7:57 AM in response to GroupArtec

    What would be Apple like if they don't print it on the box, would be for it to display on screen during setup when connecting to the network so you could add it to the router then proceed to log in.

  • by GroupArtec,

    GroupArtec GroupArtec Dec 23, 2015 2:36 AM in response to Protodd
    Level 1 (0 points)
    Dec 23, 2015 2:36 AM in response to Protodd

    Thanks. Protodd, I am not trying to complain, I appreciated all the comments. MY PROBLEM IS NOW RESOLVED. I took it to the Apple Store in Greensboro. Without a Genius Bar appointment (they were booked solid), they took my Apple TV in the back room, completed the set up on their open network and came out 15 minutes later with my MAC ADDRESS on a post it note. Great service. Just not sure why they stopped putting the MAC ADDRESS on the cartons.

  • by bigschwabbel,

    bigschwabbel bigschwabbel Dec 23, 2015 4:10 AM in response to Winston Churchill
    Level 3 (808 points)
    Dec 23, 2015 4:10 AM in response to Winston Churchill

    My ATV4 is working, so I don't want to give it a factory reset for testing. Hence my question:

     

    What does an ATV4 have to have to finish its initial setup?

     

    Is it enough to have it connected to a local network (a link to a switch or wifi device)?

    Does it have to have an IP address?

    Does it have to have an Internet connection?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 23, 2015 4:41 AM in response to bigschwabbel
    Level 10 (103,392 points)
    Apple TV
    Dec 23, 2015 4:41 AM in response to bigschwabbel

    bigschwabbel wrote:

     

    My ATV4 is working, so I don't want to give it a factory reset for testing. Hence my question:

    I'm not keen on fiddling with mine either. I can't say for sure about the Apple TV 4 (hence why I only 'suspect') but the Apple TV 2 and 3 could work around this.