Last night my phone was lagging and kept freezing so I turned my phone off and back on again but after the Apple logo appeared, the screen just went black. I tried the soft reset and the same thing happened.
I read that you need to do iTunes restore but I kept no backup of my photos, and I don't want to lose them. Any suggestion guys?
4S, IOS 9.2
iPhone 4S, iOS 9.2
Hi Syafiqm,
If you are getting a black screen when you try to start up your iPhone, follow the steps in this article - Get help with the screen on your iPhone, iPad, or iPod touch.
Specifically -
If you see a solid color screen (black, white, or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Force restart your device while it's plugged in.
- If this doesn't work, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Note that if you get to step 3 (restoring the iPhone) this process deletes all data currently on the iPhone.
Thanks for using Apple Support Communities.
Sincerely.
Hello, i am experiencing this problem. Can i ask how did you solve this??
Phone stuck at Apple Logo
