Freezes and screen won't turn on after shutdown

Question

Level 1

0 points

Freezes and screen won't turn on after shutdown

Hi,

I'm having a lot of trouble with my iMac Retina early 2015, and I can't figure out what's wrong with it. The problem is if I use the mac for a period of time, sometimes it can be almost a whole day other times it can be a hour. It all of the sudden freezes completely and the only way of getting it to work is to do a hard shutdown (holding the power button until it turns off).

But when I try to turn it on back on the the screen won't turn on. And I have to again do a hard shutdown, sometimes it takes around 5-6 times before the screen turns on. And if the problem occurred once and I try to use the Mac immediately after, it freezes within the first 10 minutes, and the whole procedure has to be repeated for another 10 minutes of usage. The only way to get it to not freeze up is if I don't use it for like a day, but that still only gives me around 3-4 hours before the problem occurs again.

I sent it to a repair shop to get it fixed, I figured that maybe its the hard disk. They ran some Apple test and told me it's not the hardware but the software causing the problem. So they factory restored it and gave it back to me. But it didn't fix the problem.

Any thoughts on what could be the cause of this?

iMac with Retina 5K display, OS X El Capitan (10.11.2)

Posted on Dec 22, 2015 3:28 AM

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Answer 1

SeaPapp

Level 7

26,486 points

Dec 22, 2015 3:38 AM in response to LiamSpil

Without know what siftware you may be running it's impossible to tell. Post an EtreCheck report please http://www.etresoft.com/etrecheck

You can also do a basic hardware check using Apple Diagnostics Using Apple Diagnostics - Apple Support

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Answer 2

LiamSpil Author

Level 1

0 points

Dec 22, 2015 4:11 AM in response to SeaPapp

EtreCheck version: 2.6.6 (226)

Report generated 22/12/15 13:10

Runtime 1:23

Download EtreCheck from http://etrecheck.com

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

iMac (Retina 5K, 27-inch, Late 2014)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac15,1

1 3,5 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: (What does this mean?)

AMD Radeon R9 M290X - VRAM: 2048 MB

iMac 5120 x 2880

System Software: (What does this mean?)

OS X El Capitan 10.11.2 (15C50) - Time since boot: about one hour

Disk Information: (What does this mean?)

APPLE SSD SD0128F disk0 : (121,33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 1.11 TB (1.05 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online

APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 1.11 TB (1.05 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online

USB Information: (What does this mean?)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Logitech Gaming Mouse G502

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

User Launch Agents: (What does this mean?)

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: (What does this mean?)

Steam Application (/Applications/Steam.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck

[loaded] com.valvesoftware.steam.72992

[running] com.valvesoftware.steam.ipctool

Internet Plug-ins: (What does this mean?)

Default Browser: Version: 601 - SDK 10.11

QuickTime Plugin: Version: 7.7.3

3rd Party Preference Panes: (What does this mean?)

None

Time Machine: (What does this mean?)

Time Machine not configured!

Top Processes by CPU: (What does this mean?)

3% fontd

3% WindowServer

1% kernel_task

0% com.apple.WebKit.WebContent(3)

0% cloudpaird

Top Processes by Memory: (What does this mean?)

708 MB kernel_task

516 MB com.apple.WebKit.WebContent(4)

451 MB softwareupdated

229 MB Safari

164 MB mdworker(12)

Virtual Memory Information: (What does this mean?)

3.36 GB Free RAM

4.63 GB Used RAM (1.87 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Dec 22, 2015, 11:53:42 AM Self test - passed

Dec 21, 2015, 03:05:46 PM ~/Library/Logs/DiagnosticReports/Steam Helper_2015-12-21-150546_[redacted].crash

Dec 21, 2015, 02:36:45 PM ~/Library/Logs/DiagnosticReports/csgo_osx_2015-12-21-143645_[redacted].crash

Reply

Answer 3

SeaPapp

Level 7

26,486 points

Dec 22, 2015 4:58 AM in response to LiamSpil

Try uninstalling Steam and removing the gaming mouse and test. If it happens again I'd recommend running diagnostics to see if it turns anything up.

Reply

Answer 4

LiamSpil Author

Level 1

0 points

Dec 22, 2015 5:18 AM in response to SeaPapp

The thing is after the factory reset I didn't install anything and only used the factory mouse to check if it will occur again. I only did it after the first breakdown since I figured it didn't matter. But I'll try that. Thank you.

Reply

Answer 5

LiamSpil Author

Level 1

0 points

Dec 22, 2015 5:56 AM in response to SeaPapp

I tried Apple Diagnostics but it didn't find anything either.

Reply

Answer 6

Linc Davis

Level 10

209,547 points

Dec 22, 2015 6:46 AM in response to LiamSpil

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 7

LiamSpil Author

Level 1

0 points

Dec 22, 2015 8:01 AM in response to Linc Davis

1 Start time: 16:56:21 12/22/15

2

3 Revision: 1412

4

5 Model Identifier: iMac15,1

6 Boot ROM Version: IM151.0207.B05

7 System Version: OS X 10.11.2 (15C50)

8 Kernel Version: Darwin 15.2.0

9 Time since boot: 2:23

10

11 Bluetooth

12

13 Apple Wireless Keyboard

14 Apple Wireless Mouse

15 Apple Wireless Trackpad

16

17 Nets

18

19 en0 192.168.1

20 en1 192.168.1

21

22 Diagnostic reports

23

24 2015-12-21 Kernel gpuRestart x20

25 2015-12-22 Kernel gpuRestart x17

26 2015-12-22 Steam Helper crash

27 2015-12-22 csgo_osx crash

28

29 I/O errors

30

31 disk3s2: close: journal is invalid. aborting outstanding transactions 1

32 disk3s2: do_jnl_io: strategy err 0x6 1

33

34 Volumes

35

36 disk2: /

37

38 HID errors: 8

39

40 Kernel log

41

42 Dec 21 15:36:13 [1:0:0] GPU HangState 0x000001f0, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

43 Dec 21 15:36:13 ** GPU ASIC Log Start **

44 Dec 21 15:36:14 ** GPU ASIC Log End **

45 Dec 21 15:36:14 Trying to restart GPU (AMD Radeon R9 M290X)...

46 Dec 21 15:36:18 [1:0:0] GPU HangState 0x000001f0, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

47 Dec 21 15:36:18 ** GPU ASIC Log Start **

48 Dec 21 15:36:19 ** GPU ASIC Log End **

49 Dec 21 15:36:19 Trying to restart GPU (AMD Radeon R9 M290X)...

50 Dec 21 15:36:24 [1:0:0] GPU HangState 0x000001f0, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

51 Dec 21 15:36:24 ** GPU ASIC Log Start **

52 Dec 21 15:36:24 ** GPU ASIC Log End **

53 Dec 21 15:36:24 Trying to restart GPU (AMD Radeon R9 M290X)...

54 Dec 22 11:53:44 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xe3a8b945a83a81af, provider is 0xe3a8b944e8e339af

55 Dec 22 11:53:44 init: error getting PHY_MODE; using MODE_UNKNOWN

56 Dec 22 11:54:12 pci pause: SDXC

57 Dec 22 14:27:31 Process launchd [1] disabling system-wide I/O Throttling

58 Dec 22 14:27:31 Process launchd [1] disabling system-wide CPU Throttling

59 Dec 22 14:33:03 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xa08eba64c4f97b91, provider is 0xa08eba6405fe2691

60 Dec 22 14:33:03 init: error getting PHY_MODE; using MODE_UNKNOWN

61 Dec 22 14:33:06 IOHIDSystem: Seize of AppleMultitouchHIDEventDriver failed.

62 Dec 22 14:33:06 IOHIDSystem: Seize of IOHIDPointing failed.

63 Dec 22 14:33:06 IOHIDSystem: Seize of AppleEmbeddedKeyboard failed.

64 Dec 22 14:33:31 pci pause: SDXC

65 Dec 22 16:42:50 pci pause: SDXC

66 Dec 22 16:43:09 [AppleBluetoothHIDKeyboard][getExtendedReport] getReport returned error e00002d6

67

68 System log

69

70 5 libdispatch.dylib 0x00007fff8fe83f6f _dispatch_queue_drain + 754

71 6 libdispatch.dylib 0x00007fff8fe8a63b _dispatch_queue_invoke + 549

72 7 libdispatch.dylib 0x00007fff8fe82c87 _dispatch_root_queue_drain + 538

73 8 libdispatch.dylib 0x00007fff8fe82a34 _dispatch_worker_thread3 + 91

74 9 libsystem_pthread.dylib 0x00007fff93fa668f _pthread_wqthread + 1129

75 10 libsystem_pthread.dylib 0x00007fff93fa4365 start_wqthread + 13

76 Dec 22 16:43:41 Safari: tcp_connection_tls_session_error_callback_imp 2 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

77 Dec 22 16:43:46 webfilterproxyd: **** ERROR: siteWhitelist is expected to be an array class in /Library/Managed Preferences/Guest/com.apple.familycontrols.contentfilter.plist

78 Dec 22 16:43:53 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0xf4 is not attached to window 0xf9

79 Dec 22 16:43:53 warmd: [_bootcachectl_playlist_for_file:3211] Unable to generate playlist for file: 2 No such file or directory

80 Dec 22 16:43:53 warmd: [_bootcachectl_playlist_for_file:3211] Unable to generate playlist for file: 2 No such file or directory

81 Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

82 Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

83 Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

84 Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

85 Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

86 Dec 22 16:44:32 loginwindow: Login Window point of no return

87 Dec 22 16:44:33 fontd: libcoreservices: _dirhelper_userdir: 294: access: /var/folders/zz/zyxvpxvq6csfxvn_n00000s4000069/: No such file or directory; attempting to recreate

88 Dec 22 16:44:33 loginwindow: Login Window Application Started

89 Dec 22 16:44:33 loginwindow: Login Window, internal network, setting internal debug flags

90 Dec 22 16:44:33 loginwindow: Login Window Started Security Agent

91 Dec 22 16:44:33 UserEventAgent: Failed to copy info dictionary for bundle /System/Library/UserEventPlugins/alfUIplugin.plugin

92 Dec 22 16:44:33 WiFiAgent: securityd_message_with_reply_sync Failed to talk to secd after 4 attempts.

93 Dec 22 16:44:33 symptomsd: __73-[NetworkAnalyticsEngine observeValueForKeyPath:ofObject:change:context:]_block_invoke unexpected switch value 2

94 Dec 22 16:45:45 secd: __SOSUpdateKeyInterest_block_invoke_2 Error getting ring interests (null)

95

96 launchd log

97

98 Dec 19 22:59:37 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

99 Dec 19 23:03:08 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

100 Dec 19 23:18:11 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

101 Dec 20 11:11:53 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

102 Dec 20 11:15:35 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist, error = 2: No such file or directory

103 Dec 20 11:15:35 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.874, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

104 Dec 21 11:14:22 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

105 Dec 21 11:14:22 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

106 Dec 21 12:45:55 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

107 Dec 21 12:45:55 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

108 Dec 22 11:53:43 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

109 Dec 22 11:53:44 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

110 Dec 22 14:33:03 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

111 Dec 22 14:33:03 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

112 Dec 22 16:43:39 MyListenerSocket: No PATH environment variable set. The application firewall will not work with this service.

113 Dec 22 16:43:39 MyListenerSocket: No PATH environment variable set. The application firewall will not work with this service.

114 Dec 22 16:44:32 com.apple.xpc.launchd.domain.user.0: Caller not allowed to perform action: loginwindow.1368, action = query service enabled state, code = 1: Operation not permitted, uid = 0, euid = 201, gid = 201, egid = 201, asid = 100035

115 Dec 22 16:44:33 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.1590, action = service bootout, code = 150: Operation not permitted while System Integrity Protection is engaged, uid = 0, euid = 0, gid = 0, egid = 0, asid = 100000

116 Dec 22 16:44:33 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.1593, action = service bootout, code = 150: Operation not permitted while System Integrity Protection is engaged, uid = 0, euid = 0, gid = 0, egid = 0, asid = 100000

117

118 Console log

119

120 Dec 19 23:05:25 fontd: Failed to open read-only database, regenerating DB

121

122 System services loaded

123

124 com.apple.logd

125 - status: 1

126 com.apple.watchdogd

127

128 Login services loaded

129

130 com.apple.Spotlight

131 com.valvesoftware.steamclean

132

133 User services loaded

134

135 com.valvesoftware.steam.ipctool

136

137 Contents of Library/LaunchAgents/com.valvesoftware.steamclean.plist

138 - mod date: Dec 22 14:52:03 2015

139 - size (B): 825

140 - checksum: 207219218

141

142 <?xml version="1.0" encoding="UTF-8"?>

143 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

144 <plist version="1.0">

145 <dict>

146 <key>Label</key>

147 <string>com.valvesoftware.steamclean</string>

148 <key>Program</key>

149 <string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>

150 <key>ProgramArguments</key>

151 <array>

152 <string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>

153 <string>Public</string>

154 </array>

155 <key>RunAtLoad</key>

156 <true/>

157 <key>SteamContentPaths</key>

158 <array>

159 <string>/Users/USER/Library/Application Support/Steam/SteamApps</string>

160 </array>

161 <key>ThrottleInterval</key>

162 <integer>60</integer>

163 <key>WatchPaths</key>

164 <array>

165 <string>/Applications/Steam.app</string>

166 </array>

167

168 ...and 2 more line(s)

169

170 User login items

171

172 Steam

173 - /Applications/Steam.app

174 iTunesHelper

175 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

176

177 iCloud errors

178

179 Photos 73

180 cloudd 52

181 comapple.CloudPhotosConfiguration 19

182 bird 7

183 Finder 2

184 Safari 1

185

186 Continuity errors

187

188 sharedfilelistd 21

189 sharingd 14

190

191 User caches/logs

192

193 3.7 GiB: Library/Containers/com.apple.cloudphotosd/Data/Library/Caches/CloudKit/Assets/U UID.UUID

194 2.1 GiB: Library/Containers/com.apple.cloudphotosd/Data/Library/Caches/CloudKit/Assets/U UID.UUID

195 2.1 GiB: Library/Containers/com.apple.cloudphotosd/Data/Library/Caches/CloudKit/Assets/U UID.UUID

196

197 Bad permissions: 3

198

199 Applications

200

201 /Users/USER/Downloads/GpuTest_OSX_x64_0/GpuTest.app

202 - Geeks3D.GpuTest

203 /Users/USER/Downloads/GpuTest_OSX_x64_0/GpuTest_GUI.app

204 - Geeks3D.GpuTest-GUI

205 /Users/USER/Library/Printers/Brother MFC-J650DW.app

206 - com.apple.print.PrinterProxy

207

208 Bundles

209

210 /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle

211 - com.skype.SkypeABCaller

212 /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle

213 - com.skype.SkypeABChatter

214 /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

215 - com.skype.SkypeABDialer

216 /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

217 - com.skype.SkypeABSMS

218

219 Library paths

220

221 /Users/USER/Library/Application Support/CEF/User Data/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/libwidevinecdm.dylib

222 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/bsppack.dylib

223 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/bugreporter_public.dylib

224 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/datacache.dylib

225 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/engine.dylib

226 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/filesystem_stdio.dylib

227 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/filesystem_stdio_osx.dylib

228 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/inputsystem.dylib

229 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/inputsystem_osx.dylib

230 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/launcher.dylib

231 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libmilesmachox86.dylib

232 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libmilesx86.dylib

233 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libsteam.dylib

234 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libsteam_api.dylib

235 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libtier0.dylib

236 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libtogl.dylib

237 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libvstdlib.dylib

238 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/localize.dylib

239 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/materialsystem.dylib

240 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/crashhandler.dylib

241 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/libsteam.dylib

242 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/libtier0_s.dylib

243 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/libvstdlib_s.dylib

244 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/steamclient.dylib

245 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/rendersystemgl_osx.dylib

246 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/scaleformui.dylib

247 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/scenefilecache.dylib

248 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/serverbrowser.dylib

249 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/shaderapiempty.dylib

250 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/soundemittersystem.dylib

251 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/studiorender.dylib

252 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/unitlib.dylib

253 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/valve_avi.dylib

254 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vaudio_celt.dylib

255 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vaudio_miles.dylib

256 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vaudio_speex.dylib

257 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vgui2.dylib

258 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vguimatsurface.dylib

259 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vphysics.dylib

260 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vscript.dylib

261 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vtex_dll.dylib

262 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/csgo/bin/client.dylib

263 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/csgo/bin/matchmaking.dylib

264 /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/csgo/bin/server.dylib

265

266 Bad kernel extensions

267

268 /System/Library/Extensions/AppleOSXUSBNCM.kext

269

270 Elapsed time (sec): 155

Reply

Answer 8

LiamSpil Author

Level 1

0 points

Dec 22, 2015 8:06 AM in response to Linc Davis

Thank you for showing interest in helping me.

The freezing problem hasn't occurred today, yet at least. It happens mostly when I try to edit videos or play games, bigger tasks seem to provoke it more. This is more referring to step 5.

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Answer 9

Linc Davis

Level 10

209,547 points

Dec 22, 2015 8:23 AM in response to LiamSpil

Either the graphics processor or the logic board is faulty and will have to be replaced.

Make a "Genius" a ppointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Answer 10

LiamSpil Author

Level 1

0 points

Dec 22, 2015 9:03 AM in response to Linc Davis

Thank you very much. Sorry to bother you further but is there anyway of knowing if the graphics processor or the logic board was faulty from the start or have I done something to cause this? This is important regarding if I have to pay for the reparation or the warranty should cover this. I don't know if you can answer this but how can I prove that this is either of these problems since the repair shop told me it's the software that's causing this.

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Answer 11

Linc Davis

Level 10

209,547 points

Jan 29, 2016 4:21 AM in response to LiamSpil

It's a 2014 model, so the one-year factory warranty has expired. In other countries, the coverage may be longer. If you have AppleCare, it's covered. I have no way of knowing how long the defect has existed. Good luck.

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Answer 12

LiamSpil Author

Level 1

0 points

Dec 22, 2015 9:51 AM in response to Linc Davis

Where I come from you have a 2 year warranty if you didn't cause the problem yourself. Would it be to complicated to explain why you think it's either the logic board or the graphics processor? It's just that like I stated before, the repair shop just told me they ran some hardware test and they showed that everything is fine. So the issues lies within the software. And that doesn't leave me with much. Again thank you for your answer.

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Answer 13

Linc Davis

Level 10

209,547 points

Dec 22, 2015 10:56 AM in response to LiamSpil

It's a recognizable pattern in the report. I don't know exactly what you mean by a "repair shop," but if it's not an Apple-authorized service outlet, I wouldn't trust it.

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Answer 14

LiamSpil Author

Level 1

0 points

Dec 23, 2015 3:07 AM in response to Linc Davis

No they are a Apple-authorized service outlet. Still having a hard time trusting them, since you could tell me what's wrong with it, and they couldn't. But thank you very much for all of your help and time.

Reply

Answer 15

Linc Davis

Level 10

209,547 points

Dec 23, 2015 5:26 AM in response to LiamSpil

I can't reconcile their opinion with the facts. I'd go somewhere else.

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