RANE/Serato Hardware SL2 SL3 SL4 Core Audio Port Issue with El Capitan

Hi Apple,

Me and many others have been having issues while using Serato DJ Software with Rane devices where either the software crashes or we get audio drop outs and hangs.
The Device (Audio Interface) i use is RANE SL3.

MacBook Pro (Retina, 13-inch, Late 2013)

Version: 10.11.2 (15C50)

2.8 GHz Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris 1536 MB

1TB SSD


Serato have updated their software (1.8.1) to support the latest OX El Capitan (10.11.2) and announced that the Problem is with RANE Drivers and not Serato.

See Site for details: https://support.serato.com/hc/en-us/articles/213821528


RANE has said its now a problem with Apple and is a Audio Port Issue. please see their announcement about the OX update: http://dj.rane.com/support/knowledge-base/el-capitan-update


Here is the Forum discussion with RANE saying they are awaiting for your response on fixing this issue.

here: http://dj.rane.com/support/knowledge-base/el-capitan-update


Rane has only suggested that we Downgrade our OS to Mavericks or Yosemite. This should not be happening!


We need answers and not to be getting passed to someone else as everyone is pushing the blame around.

Please can you find out what the solution is rather then downgrading to a previous OS. This is a very frustrating with all the people that has spend loads of their money on a Macbook and RANE hardware especially this time of year where we DJs play out every weekend as our jobs.


Hope this gets sorted soon
Regards
Anthony

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11.2)

Posted on Dec 22, 2015 6:36 AM

Reply
7 replies

Dec 22, 2015 7:06 AM in response to Ricey88

a recent inquiry to Line 6 (I use guitar port) pointed to the option from the developers while Apple had given them the code for 10.11 months before it came out there were a critical issues with the tools necessary to get their audio software to work and that they were "working with Apple" who were helpful but who had not sorted out the issues and while the issue was better in 10.11.1 it was not a viable solution.


While none of this helps it does possibly shine some light on what's happening here.

Jan 11, 2016 12:14 PM in response to Ricey88

Anyone who has a Rane mixer and runs El Capitan 10.11.2 really has has no mixer since the release on September 30, 2015. This driver issue is not a huge problem to be fixed, It is just not a priority of Apple. Rane has started losing customers as I type. People that DJ for a living can not deal with a problem like this where audio will drop out or turn to static in front of crowds. These problems affect more people than apple knows.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

RANE/Serato Hardware SL2 SL3 SL4 Core Audio Port Issue with El Capitan

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.