Iphone 6- No sound- Intermittent sound-headphones

Hi everyone,


I recently bought an iPhone 6 off a friend. It was out of contract and he was moving abroad.
Anyway, after reseting and installing the latest software, I've noticed a strange reoccurring problem.- NO SOUND.


Basically, whenever I adjust the the volume controls on the side, a screen pops up with volume level and the word 'headphones'
There are no headphones connected, and there is nothing wrong with the headphone socket. I don't think this is a hardware problem, but more a software problem.
The reason I think that is that when I go to the sounds menu in Settings and choose a ringtone, music plays through the speakers, and if I press either of the side volume buttons, the word 'ringer' is displayed instead of headphones. As soon as I exit the ringtone selection menu, it automatically reverts back to 'Headphones'


This problem has happened twice- First time it fixed itself after I opened and closed the FaceTime app (another reason to suggest software issue) Second time it fixed itself after a 20 minute drive. I didn't touch anything....



At the moment the phone is working perfectly, and I've just made a backup.

Has anyone else had this problem and found permanent fix for it?

PS. It's not the silence button on the side 😝

iPhone 6, iOS 9.2

Posted on Dec 22, 2015 7:04 AM

Reply
1 reply

Dec 23, 2015 1:10 PM in response to iphone6help

Hello iphone6help,


Thank you for using Apple Support Communities.


I see you are having issues with the sound on your iPhone. Here are a couple of articles to start with to troubleshoot the issue.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If your headset isn‘t working


I am not totally convinced that this isn't a hardware issue. Especially with your comment that when adjusting the volume you get the 'headphones' notation. That leads me to wonder if the switch inside the headphone socket isn't sticking and telling the phone that you still have headphones connected. I would try plugging and unplugging your headphones several times to see if it will "unstick".


Happy Holidays.

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Iphone 6- No sound- Intermittent sound-headphones

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