Q: I´m having problems with the iphone 6s. I cannot receive a bunch of email, as a simple PFD. somethimes it opens, other don&a ... I´m having problems with the iphone 6s. I cannot receive a bunch of email, as a simple PFD. somethimes it opens, other don´t. I have to send the email to trash, open it there, and send it again to my mail box. anyone can help? more
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Dec 23, 2015 1:03 PM in response to pedro1975by Jason L,Hi Pedro,
Welcome to Apple Support Communities.
It sounds like there's an issue opening email or viewing attachments in Mail on your iPhone 6s. The article below provides a lot of great information and general email troubleshooting tips that may be able to resolve this issue.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
First steps
Follow these steps first:
- To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
- Log in to your email provider's website and make sure that the account is active and that you're using the right password.
- Check your email settings.
- Restart your iOS device.
- Remove the affected email account from your device with these steps:
- Tap Settings > Mail, Contacts, Calendars.
- Tap the email account.
- Tap Delete Account.
- Add your account again.
If the issue persists with multiple email accounts, try restoring your iPhone as described here:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Cheers.
