Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

hard-disk missing on disk utility | flashing question mark

Hi. I have an iMac 24-inch that I bought in 2009. 2 weeks ago I did a format to the hard-desk and re-installed the system again and then I updated the system to 10.11.2 (OSX EL Captan). So good so far. It was working perfect for the whole two weeks until yesterday when I decided to download a large game form Steam App, which took me 5 hours of downloading. When I lunched the game, the computer stuck for a minute and then a flashing question mark on a file appears on the screen.

User uploaded file


I read that I have to repair the disk form disk utility. So I restarted the computer and hold on CMD+R to get the recovery mode but nothing happened and the question mark still appears.

I tried to to hold on the option and it just stuck on a gray screen. The problem is no CD comes with my iMac when I bought it. So I inserted the CD of my macbook and it worked. now I can access the disk utility, but the problem is my hard-disk (Macintosh HD) is not showing on disk utility. SO I can't even do format or re-reinstall. After couples of hours of trying fixing this I believed that my hard-disk is dead, I gave up and slept for 12 hours. The suprise is in the next day, I turn on the computer, and guess what, it worked fine with no problem at all. I stupidly restart the computer before I do repair to the desk 😟 and the question mark back again 😟


So I guess the Hard-disk is fine. but how can I show up the hard-disk on disk-utility?

iMac

Posted on Dec 22, 2015 10:02 AM

Reply
11 replies

Dec 22, 2015 10:32 AM in response to iNayyar

Based on what you have posted your HDD is bad or it would have shown up in Disk Utility. But you are free to believe what you wish. I can only interpret the evidence you have described.


Obviously, if the HDD were OK, then why were you unable to restart it the next day?


Question (?) Mark, Blinking Folder, or Gray Screen at Startup


These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:


A flashing question mark or globe appears when you start your Mac

Mac OS X- Gray screen appears during startup


In most cases the problems may be caused by one or more of these:


a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.

b. Boot drive's directory has been corrupted - Repair with Disk Utility.

c. Critical system files are damaged or deleted - Reinstall OS X.

d. The disk drive is physically non-functional - Replace the hard drive.


Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.


Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.



Repair the Hard Drive and Permissions


Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.


Reinstall Snow Leopard Without Erasing The drive


1. Repair the Hard Drive and Permissions


Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


2. Reinstall Snow Leopard


If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.


Download and install Mac OS X 10.6.8 Update Combo v1.1.


Reinstalling Lion/Mountain Lion Without Erasing The Drive


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.


Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Dec 22, 2015 10:49 AM in response to Kappy

I didn't mean I am not believing you bro. I am just trying to explain what happened with me.

If the hard-disk is dead, how come it works fine in the next day? Shouldn't doesn't work at all?

Also, one of the thing that let me think my hard-drive is still OK is that I found a person in the internet who has exactly the same problem of mine, his hard-disk wasn't showing up in disk utility and suddenly it just works fine after few days 😟


again, sorry if u think I was mean to u. I didn't mean it. and thanks for taking ur time helping me.

Dec 24, 2015 12:10 PM in response to Kappy

Finally I fixed my computer. I would write what I did to fix this so it could help anyone has similar problem.

Instead of buying new hard-drive , the only thing I did was : I opened the computer, unplug the cable of the hard-desk, and connected it again.THAT'S IT. IT'S WORKING PERFECT NOW. Then I repaired the desk from disk utility to make sure the problem doesn't back again.

hard-disk missing on disk utility | flashing question mark

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.