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Helpful answers
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Dec 22, 2015 12:05 PM in response to Ryan Rickettsby Bob Timmons,but what happens if both the primary and extended base stations are connected via a switch which is then connected to the modem?
Unfortunately, you don't tell us anything about your "modem", and the type of device that it might be will determine what you can and cannot do.
If you are using a simple modem...with only one Ethernet port like the one that you see in Apple's support documents....then the modem cannot connect to a switch first. The modem must connect to a router first, and then a switch can be connected to the router to feed other devices.
If you are using a modem/router....also known as a gateway.....then the switch can be connected to the modem/router and both AirPorts can be connected to the switch.
So the important question here is.....what kind of the "modem" do you have? What is the make and model number of this device?
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Dec 22, 2015 12:33 PM in response to Ryan Rickettsby Bob Timmons,If you are looking at this support document........Wi-Fi base stations: Extending the range of your wireless network by adding additional Wi-Fi base stations - Apple Suppo…...Apple has not updated this in well over 3 years, so some of the information here will not apply if you are using a newer operating system on a Mac using Mountain Lion, Mavericks, Yosemite or El Capitan.
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Dec 22, 2015 2:02 PM in response to Bob Timmonsby Ryan Ricketts,Here is more information about the devices involved.
Modem
Arris TG862
Airport Extreme 802.11ac
ME918LL/A
Model A1521
Version 7.7.3
Airport Express 802.11n (2nd Generation)
Version 7.6.4
iMac (20-inch, Early 2008)
OS X Yosemite Version 10.10.5
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Dec 22, 2015 2:08 PM in response to Ryan Rickettsby Roger Wilmut1,That modem incorporates a router with four sockets to output to the local network. So you can easily run a cable from there to a simple network switch (which should be 'unmanaged'). You can run more than one switch but it's not advisable to daisy-chain them - keep it to no more than one switch for each output from the modem. To answer your specific question about connecting the two Airports to the switch - no problem. The switch is completely invisible and will handle the connection perfectly well. The only limitation is that the combined maximum data throughput from the switch outputs cannot exceed the maximum speed of the modem's output socket, though in practice you would probably find it quite difficult to saturate the connection.
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Dec 22, 2015 2:42 PM in response to Ryan Rickettsby Bob Timmons,Looks like Roger has you covered since the Arris TG862 is a modem/router or gateway device.
Use the AirPort Utility setup "wizard" to configure both the AirPort Extreme and AirPort Express to create a wireless network that uses the same wireless network and password. The wizard will automatically set up both AirPorts in the correct Bridge Mode configuration.
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Dec 22, 2015 3:09 PM in response to Bob Timmonsby Roger Wilmut1,I understand from a previous occasion when this was discussed that the setup wizard will only work on first setup - it's not clear whether the OP's Airports have been set up already. Of course a full reset should convince them to use the wizard again.
Ryan: just in case you are not able to use the wizard to get the Airports into Bridge Mode, or don't want to do a reset, this is the procedure for doing it manually:
The exact method varies with your version of the Airport Utility. On older versions, open Applications/Utilities/Airport Utility. Select your Airport in the list and click 'Manual setup'. Click 'Internet' in the toolbar. Click the 'Internet Connection' tab if necessary. Set the 'Connection Sharing' menu to 'Off (Bridge Mode)'. Click 'Update' and wait for your AE to restart.
On the current version, open Applications/Utilities/Airport Utility. Click the image of your Airport and in the pop-up pane click ‘Edit’. In the pane which drops down, click the ‘Network’ tab. Set ‘Router Mode’ to ‘Off (Bridge Mode)’ and click ‘Update’; wait for your AE to restart.
My article here explains the need for Bridge Mode, should you wish to go into more detail.