Cannot sync Apple Watch fitness to weight watchers app

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Level 1

5 points

Cannot sync Apple Watch fitness to weight watchers app

I cannot get my Apple Watch fitness tracker to sync to my weight watcher app. When I go into sources in the health app to add the WW mobile app it shows up with a icon that is like a box with a spider web (not the WW mobile icon) and it indicates the app is no longer installed. The thing is that the WW mobile app is installed, I've tried deleting and reinstaaling the WW mobile app, resetting my content and settings. I believe I need to be able to include the Waw mobile as an app under sources to activate it under fitness for the data from fitness to syn to the WW app so this is extremely frustrating.

HElp- I need to lose weight and want my fitness tracker to show up on my weight watchers daily tracking to help me stay on track!!

Catherine

Apple Watch 38mm

Posted on Dec 22, 2015 9:43 PM

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Answer 1

Best reply

Jonathan UK

Level 10

163,757 points

Dec 23, 2015 7:18 AM in response to cwiddoes

Hi Catherine

The description for the Weight Watchers app does not mention sync support for Apple Watch.

It also appears to advise that the iOS Health app sync feature has been temporarily removed:

"iOS 8+ users can connect with Apple’s Health app to sync your health and fitness data .. This feature is coming back soon along with others .. We apologize that a number of features were temporarily removed, but newer and better versions will be coming back soon"

More information:

https://itunes.apple.com/gb/app/weight-watchers/id331308914?mt=8

Support resources are available from Weight Watchers here:

http://www.weightwatchers.com/help/index.aspx?pageid=1107041

Contact details for further assistance:

http://www.weightwatchers.com/help/index.aspx?pageid=1022291

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Answer 2

cwiddoes Author

Level 1

5 points

Dec 23, 2015 7:20 AM in response to cwiddoes

Thank you Jonathon - much appreciated!

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Answer 3

Jonathan UK

Level 10

163,757 points

Dec 23, 2015 8:17 AM in response to cwiddoes

You're most welcome! 🙂

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Answer 4

Jan 4, 2016 12:41 AM in response to cwiddoes

I just spoke with customer service at weight watchers. the apple watch and WW app dont sync yet and they are not sure when/if they will.

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Answer 5

jdabronx

Level 1

8 points

Nov 19, 2016 9:28 AM in response to cwiddoes

I am finding the Weight Watcher Apple Watch app to be completely useless. Half the time it doesn't sync at all and when it does sync, it takes forever and often displays data that is not current. It basically needs to display 3 numbers so I can't figure out why WW can't figure out how to get this to work correctly.

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