naz2205
Level 1 (0 points)

Q: will not sync all my music

I recently got a new iPad air 2. I backed up my mini to iTunes, and set up my new iPad with the back up. All seemed to be going swell, until I looked at my music, there is only a fraction of my library on the new iPad. I have tried everything from re-installing, tried syncing over and over, I've checked all my settings on my device and iTunes, re-started both computer and device. What am I missing? HELP!

iPad Air, iOS 9.2

Posted on Dec 22, 2015 9:55 PM

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naz2205

Q: will not sync all my music

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  • by pedro d,

    pedro d pedro d Dec 24, 2015 7:48 AM in response to naz2205
    Community Specialists
    Dec 24, 2015 7:48 AM in response to naz2205

    Hello there, naz2205.

     

    It sounds like you're unable to sync some content to your recently purchased iPad Air. The following Knowledge Base article offers up some pointers and steps to review for manually getting purchased content to your iOS device:

     

    Move content from iTunes on your computer to your iPhone, iPad, or iPod touch

     

    By default, iTunes manages the content of your iTunes library (including your music, TV shows, movies, and more) manually, which gives you control over the content you want to take with you on your iPhone, iPad, or iPod touch. This is useful if your iTunes library contains more items than can fit on your device.

    If you're a member of Apple Music or have an iTunes Match subscription, you have iCloud Music Library turned on. When you have iCloud Music Library turned on, you can't manually manage music. You can still manage videos using the steps below.

    Manually add items to your device

    1. Connect your device to your computer.
    2. Open iTunes. Make sure that you have the latest version.
    3. Choose the content that you want to add to your device from your iTunes library. Selected song in iTunes
    4. Drag the content to your iPhone, iPad, or iPod. A panel should appear. Locate your device. Dragging the song in iTunes

    If you're using an iPhone, you can only add music or video from a single iTunes Library.

    If you're using an iPad or iPod, you can add music from multiple iTunes Libraries, but video from only one iTunes Library.

    If you can't manually add or remove content from your device

    Check to make sure that the "Manually manage music and videos" option is turned on:

    1. Connect your device to your computer.
    2. Open iTunes. Make sure that you have the latest version.
    3. Locate and click on your device.
      Icon of iOS device in iTunes
    4. In the left sidebar, click Summary.
    5. Scroll down to the Options section.
    6. Click the box next to "Manually manage music and videos."
    7. Click Apply. 

    You might see a message that your device is synced with another library. This means that you've used a different computer to sync your device in the past, and iTunes can't sync without first erasing and replacing all iTunes content on your device.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.

  • by naz2205,

    naz2205 naz2205 Dec 29, 2015 11:19 PM in response to pedro d
    Level 1 (0 points)
    Dec 29, 2015 11:19 PM in response to pedro d

    I Tried that, none of it is working. It looks like just my apple purchases are syncing correctly, not any of my other music.

  • by pedro d,

    pedro d pedro d Dec 30, 2015 6:29 AM in response to naz2205
    Community Specialists
    Dec 30, 2015 6:29 AM in response to naz2205

    Hello again, naz2205.

     

     

     

    Thanks for the clarification on what you're trying to accomplish. Due to the nature of your question, it may be best if we get you in contact with someone who can look into this further. You may find more information by using another one of Apple's support resources - https://getsupport.apple.com

     

     

     

    Cheers.