Irrabagon

Q: Apple thunderbolt quality and service

Hello everyone.

First of all - sorry for my english, i am not a native speaker.

Right now my Thunderbolt display in service about a month, my case number 1000318945.

So, the story is - i discovered dirt under glass of display, so i called to Apple, they say - come to service and we will fix it for free.

In service new display block was installed, with horrible blacklight.

2015-12-16 17.36.34.jpg

As you ca see, bottom left corner is highlighted badly.

After that it was to weeks of diagnostic they installed another matrix. With the same issue.

I also discovered scratches on my display.

So, right now it is another week of diagnostic. Apple support can't do nothing.

Is there anything i can do in that situation? Need advice.

Thunderbolt Display (27-inch), OS X El Capitan (10.11.2)

Posted on Dec 23, 2015 1:46 AM