abelc002platssburgh

Q: Hard drive is locked in recovery mode, how do I unlock?

My hard drive is locked in the recovery mode so I cannot reinstall the operating system, which is OSX Mavericks. How do I unlock it?

Posted on Dec 23, 2015 10:28 AM

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Q: Hard drive is locked in recovery mode, how do I unlock?

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  • by alex_h1,

    alex_h1 alex_h1 Dec 24, 2015 1:27 PM in response to abelc002platssburgh
    Community Specialists
    Dec 24, 2015 1:27 PM in response to abelc002platssburgh

    Howdy abelc002platssburgh,

    Thanks for using the Apple Support Communities.

     

    If I understand your post correctly, you are seeing a lock icon along with an entry field on the screen of your MacBook Pro.  This indicates that a firmware password has been established on your Mac, and it will require you to enter the correct password to continue. For more information, including what to do if you don't remember the password, please see the information in the link below.

     

    If you forget your firmware password

    If you can't remember the password you set using the Firmware Password Utility or Find My Mac, schedule a service appointment with an Apple Retail Store or Apple Authorized Service Provider. Bring your proof of purchase (original receipt or invoice) with you. If you plan to visit an Apple Retail Store, make a reservation (available only in some countries).

    Use a firmware password on your Mac

     

     

    Have a good one.