Q: Cant connected my 5c to pc but works fine with my 5s

Maybe it's an old question but i cant find my solution after tried lots of suggestions on this forum. i have iphone 5c (ios 9.2) and 5s (ios 8.1), i cant connect my 5c with my pc (windows 7 64), it said the device not recognized and listed as unknown device in device manager. But when i connected my iphone 5s with same pc and same cables it works fine, i can import as portable devices or itunes.

i tried uninstall installing itunes, restart both my pc and my iphone, reinstall/update the drivers, use other litghning cable, but still have the same problem.

is there other way that i can try?

thanks in advance

iPhone 5c, iOS 9.2

Posted on Dec 23, 2015 9:05 AM

I have this question too

Q: Cant connected my 5c to pc but works fine with my 5s

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by ChrisJ4203,

ChrisJ4203 Dec 23, 2015 9:08 AM in response to Adietyah
Level 9 (59,919 points)

iPhone

Dec 23, 2015 9:08 AM in response to Adietyah

Which version of iTunes do you have installed on the computer? The actual version number, not just "the latest". Also, when you removed and reinstalled iTunes, did you do this in accordance with the instructions in the support document from Apple? Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
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by Demo,

Demo Dec 23, 2015 9:11 AM in response to Adietyah
Level 10 (95,986 points)

iPad

Dec 23, 2015 9:11 AM in response to Adietyah
Are you running the latest version of iTunes?

System Requirements

Apple ID (required for some features)

Internet access8

Syncing with iTunes on a Mac or PC requires:

Mac: OS X v10.8.5 or later

PC: Windows 7 or later

iTunes 12.3 or later (free download from www.itunes.com/download)
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by Adietyah,

Adietyah Dec 23, 2015 9:29 AM in response to ChrisJ4203
Level 1 (0 points)

Dec 23, 2015 9:29 AM in response to ChrisJ4203

im using itunes 12.3.2.35,
and no, i just remove and reinstall the itunes, im gonna try the instructions from the link you give first, hope it works, thanks
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by ChrisJ4203,Helpful

ChrisJ4203 Dec 23, 2015 2:19 PM in response to Adietyah
Level 9 (59,919 points)

iPhone

Dec 23, 2015 2:19 PM in response to Adietyah

Just trying to remove it via Windows Control Panel can cause more problems than it helps. See if the proper removal will help you with your problem. Proper removal will ensure that iTunes installs a complete set of device drivers.
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by Adietyah,

Adietyah Dec 23, 2015 9:40 AM in response to Demo
Level 1 (0 points)

Dec 23, 2015 9:40 AM in response to Demo

Yes, im using itunes 12.3.2.35
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by Adietyah,

Adietyah Dec 23, 2015 10:01 AM in response to ChrisJ4203
Level 1 (0 points)

Dec 23, 2015 10:01 AM in response to ChrisJ4203

i already follow all the steps from the instruction for removing, reinstall the itunes but it's still not working Chris, my computer still said "USB Device Not Recognized'
is there others suggestions?
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by ChrisJ4203,Helpful

ChrisJ4203 Dec 23, 2015 2:18 PM in response to Adietyah
Level 9 (59,919 points)

iPhone

Dec 23, 2015 2:18 PM in response to Adietyah

Try reading through this ASC User provided tip sheet. Turingtest2 has a great deal of knowledge regarding iTunes and Windows, and there is information in his sheet regarding driver issues. They should help you. Troubleshooting issues with iTunes for Windows updates
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Q: Cant connected my 5c to pc but works fine with my 5s

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by ChrisJ4203,

by Demo,

System Requirements

by Adietyah,

by ChrisJ4203,★Helpful

by Adietyah,

by Adietyah,

by ChrisJ4203,★Helpful

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by ChrisJ4203,Helpful

by ChrisJ4203,Helpful