Can't pair a Windows Designer Bluetooth Keyboard with my Mac?

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Level 1

19 points

Can't pair a Windows Designer Bluetooth Keyboard with my Mac?

Hi Everyone! I just bought a Windows Designer Bluetooth Keyboard and Mouse to use with my Macbook Pro 13 inch, purchased mid 2012. The mouse pairs perfectly but the keyboard never seems to connect! I have El Capitan installed. I see the keyboard listed in the Bluetooth Devices Window, then I click on the Pair button. It asks me to put in the passcode, and when I do it says connected for a few minutes but the little wheel beside the device keeps spinning and it never really connects! I've been trying over and over! Can anyone out there help?

MacBook Pro, OS X El Capitan (10.11.2), pairing microsoft designer keyboard

Posted on Dec 23, 2015 11:44 AM

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Answer 1

Top-ranking reply

liranre

Level 1

4 points

Sep 13, 2016 3:47 PM in response to rennieMoffat

Hi there,

After being stuck with the same problem, I found out the solution is:

when the pairing code prompt is up, enter the code with the designer keyboard (recommended to do so slowly and not fast), then press enter in the keyboard and press 'Pair' on the screen. That's it.

GoodLuck!

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Answer 2

Jun 6, 2016 6:58 PM in response to myzteeque

OK, so I just bought this thing and went through the same craziness as everyone else. Here is what I did to finally make it work

1) Reset Bluetooth module - hold down Shift-Option then click bluetooth menu, go under debug, reset module

2) Reboot computer

3) Open bluetooth preferences, put MS keyboard into pairing mode (button is on left side of square base, opposite battery end - hold it for 3s until white light on Esc key starts flashing

4) Click pair in bluetooth preferences

5) *** IMPORTANT - READ BEFORE DOING *** - when numbers pop up, click pair and then you must type all 6 and hit enter, before the box disappears - easiest to do on number keypad. It seems that once you start typing, the box will just disappear in a few seconds - all keys must be hit including enter, before this happens.

6) With any luck, it will actually pair now.

What a pain in the microshaft.

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Answer 3

Johnb-one

Level 6

9,180 points

Dec 23, 2015 5:20 PM in response to myzteeque

According to Microsoft, the keyboard has limited functionality with Mac OS 10. apparently there's a button by the battery compartment that if held down for more than 3 seconds puts the keyboard into pairing mode, otherwise under bluetooth, see if you can delete it as a favorite and try again

sorry I couldn't help you more

JB

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Answer 4

myzteeque Author

Level 1

19 points

Feb 6, 2016 8:00 AM in response to Johnb-one

I sincerely apologize for not responding in so long! Clearly I'm not that tech-savvy because it took me a while to even find the questions I asked! My keyboard finally did connect, after many tries the day I got it with no luck, I put it to rest. The next day I began trying again and it finally connected! I read somewhere else that another person had the same experience. Thanks so much for trying to help!

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