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All replies
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Helpful answers
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Dec 24, 2015 2:11 PM in response to yawuarby judysings,Hi yawuar,
There are a number of troubleshooting steps you can try if your computer restarts unexpectedly. The resource below will walk you through the troubleshooting process. Bec
Take care,
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Dec 24, 2015 5:08 PM in response to yawuarby Barney-15E,Can you post the kernel panic log.
It is in Console App listed under the System Diagnostic Reports.
Just click the triangle next to System Diagnostic Reports and look for a log file whose name starts with Kernel.
Just copy the text from the log and paste it into a reply here.
You don't need to copy the Anonymous UUID if that concerns you.
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Dec 26, 2015 1:40 AM in response to Barney-15Eby yawuar,There you go!
Thanks!
Wed Dec 23 20:08:16 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff800b9d155a): Kernel trap at 0xffffff800bd8d2c0, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000107d1b04c, CR3: 0x00000003826cd08d, CR4: 0x00000000001626e0
RAX: 0xffffff802e522408, RBX: 0x0200000000000000, RCX: 0x000000000000003f, RDX: 0x0000000000000100
RSP: 0xffffff92226bbe00, RBP: 0xffffff92226bbe30, RSI: 0x0000000000000001, RDI: 0xffffff802ea203a8
R8: 0xffffff802e9e7800, R9: 0x0000000000000000, R10: 0x0000000000000001, R11: 0x0000000000000206
R12: 0xffffff802b63dee0, R13: 0x0000000000000000, R14: 0xffffff802ea203a8, R15: 0xffffff802b63dee8
RFL: 0x0000000000010206, RIP: 0xffffff800bd8d2c0, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000107d1b04c, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0
Backtrace (CPU 0), Frame : Return Address
0xffffff81c8f84c50 : 0xffffff800b8de792
0xffffff81c8f84cd0 : 0xffffff800b9d155a
0xffffff81c8f84eb0 : 0xffffff800b9ef233
0xffffff81c8f84ed0 : 0xffffff800bd8d2c0
0xffffff92226bbe30 : 0xffffff800bd90ec2
0xffffff92226bbe50 : 0xffffff800bd88530
0xffffff92226bbec0 : 0xffffff800bd84060
0xffffff92226bbf20 : 0xffffff800bd881d4
0xffffff92226bbf60 : 0xffffff800be29ac1
0xffffff92226bbfb0 : 0xffffff800b9efa36
BSD process name corresponding to current thread: IMRemoteURLConne
Mac OS version:
15C50
Kernel version:
Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64
Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93
Kernel slide: 0x000000000b600000
Kernel text base: 0xffffff800b800000
__HIB text base: 0xffffff800b700000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 30817750495781
last loaded kext at 17375985977011: com.apple.driver.AppleBluetoothMultitouch 90.3 (addr 0xffffff7f8de04000, size 57344)
last unloaded kext at 15628847287749: com.apple.driver.AppleUSBTCKeyEventDriver 245.4 (addr 0xffffff7f8dbe6000, size 8192)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 90.3
com.apple.filesystems.smbfs 3.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.ntfs 3.13
com.apple.filesystems.autofs 3.0
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AGPM 110.20.21
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleIntelHD4000Graphics 10.1.2
com.apple.driver.AppleHDA 272.51.3
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyDriver 272.51.3
com.apple.driver.AppleHV 1
com.apple.GeForce 10.0.8
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.AppleBCM5701Ethernet 10.1.12
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AirPort.Brcm4360 1020.17.1a1
com.apple.driver.AppleMuxControl 3.12.6
com.apple.driver.AppleIntelFramebufferCapri 10.1.2
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.driver.AppleIRController 327.5
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleSDXC 1.7.0
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.IOBluetoothHIDDriver 4.4.3f4
com.apple.driver.AppleMultitouchDriver 304.10
com.apple.driver.AppleHIDTransport 5
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.DspFuncLib 272.51.3
com.apple.kext.OSvKernDSPLib 525
com.apple.nvidia.driver.NVDAGK100Hal 10.0.8
com.apple.nvidia.driver.NVDAResman 10.0.8
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.iokit.IOBluetoothFamily 4.4.3f4
com.apple.driver.AppleHDAController 272.51.3
com.apple.iokit.IOHDAFamily 272.51.3
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.kec.Libm 1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.12.6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOAcceleratorFamily2 203.14
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 250.5
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.CoreStorage 517.20.1
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.1.0
com.apple.iokit.IOAHCISerialATAPI 2.6.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.iokit.IOFireWireFamily 4.5.8
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.1
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
Serial ATA Device: Samsung SSD 850 EVO 500GB, 500,11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
Model: MacBookPro9,1, BootROM MBP91.00D3.B0C, 4 processors, Intel Core i7, 2,3 GHz, 16 GB, SMC 2.1f175
Network Service: Wi-Fi, AirPort, en1
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
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Dec 26, 2015 3:32 AM in response to yawuarby Barney-15E,As there are no third-party kernel extensions loaded, and it doesn't appear you have any peripherals attached, that indicates an internal hardware problem. If you do have some hardware connected, try keeping that disconnected and test.
It may be related to the SSD or RAM, but I can't tell from he report. It doesn't appear to be RAM, but you can test it by removing one stick at a time. If you have panics, try the other.
You'll have to take it in to have it tested.
You can also try resetting NVRAM and reinstalling the OS.
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Dec 28, 2015 2:47 AM in response to Barney-15Eby yawuar,Ok it didn't work.
Here is my recent kernel panic log.
Mon Dec 28 10:47:37 2015
*** Panic Report ***
panic(cpu 6 caller 0xffffff80041d155a): Kernel trap at 0xffffff80041c3ecf, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000000010926aa20, CR3: 0x000000038148d086, CR4: 0x00000000001626e0
RAX: 0x0000000000000000, RBX: 0xffffff803e48c268, RCX: 0xffffff803e546240, RDX: 0x0000000000008000
RSP: 0xffffff91f15d3bf8, RBP: 0xffffff91f15d3d00, RSI: 0xffffff91f15d3e90, RDI: 0xfdffff803879ff10
R8: 0xffffff803e556040, R9: 0xffffff91f15d3e90, R10: 0x00000000ffffffff, R11: 0xffffffff00000000
R12: 0xffffff803e48c268, R13: 0x0000000000000001, R14: 0xfdffff803879ff10, R15: 0xffffff803e48c268
RFL: 0x0000000000010202, RIP: 0xffffff80041c3ecf, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x000000010926aa20, Error code: 0x0000000000000000, Fault CPU: 0x6, PL: 0
Backtrace (CPU 6), Frame : Return Address
0xffffff81e17a5df0 : 0xffffff80040de792
0xffffff81e17a5e70 : 0xffffff80041d155a
0xffffff81e17a6050 : 0xffffff80041ef233
0xffffff81e17a6070 : 0xffffff80041c3ecf
0xffffff91f15d3d00 : 0xffffff800415025b
0xffffff91f15d3f20 : 0xffffff80041d1b4f
0xffffff91f15d3fb0 : 0xffffff80041ef145
BSD process name corresponding to current thread: Dock
Mac OS version:
15C50
Kernel version:
Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64
Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93
Kernel slide: 0x0000000003e00000
Kernel text base: 0xffffff8004000000
__HIB text base: 0xffffff8003f00000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 38365727631784
last loaded kext at 27105536923684: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f85ba1000, size 32768)
last unloaded kext at 27201859719179: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f85ba1000, size 32768)
loaded kexts:
com.apple.filesystems.smbfs 3.0.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
com.apple.driver.AGPM 110.20.21
com.apple.driver.X86PlatformShim 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.GeForce 10.0.8
com.apple.driver.AppleIntelHD4000Graphics 10.1.2
com.apple.driver.AppleHDA 272.51.3
com.apple.driver.AppleMikeyDriver 272.51.3
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.AppleBCM5701Ethernet 10.1.12
com.apple.driver.AirPort.Brcm4360 1020.17.1a1
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleMuxControl 3.12.6
com.apple.driver.AppleIntelFramebufferCapri 10.1.2
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.filesystems.ntfs 3.13
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleSDXC 1.7.0
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.CoreCaptureResponder 1
com.apple.nvidia.driver.NVDAGK100Hal 10.0.8
com.apple.nvidia.driver.NVDAResman 10.0.8
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.DspFuncLib 272.51.3
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.iokit.IOBluetoothFamily 4.4.3f4
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.AppleHDAController 272.51.3
com.apple.iokit.IOHDAFamily 272.51.3
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.kec.Libm 1
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.12.6
com.apple.iokit.IOAcceleratorFamily2 203.14
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBMultitouch 250.5
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.CoreStorage 517.20.1
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.1.0
com.apple.iokit.IOAHCISerialATAPI 2.6.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.iokit.IOFireWireFamily 4.5.8
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.1
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
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Dec 28, 2015 5:43 AM in response to yawuarby Barney-15E,Additional kernel panic logs will not help deducing the cause. Short of the RAM analysis I posted earlier, you'll have to take it to an Apple Store or Repair center for analysis.
