Jos De Raaij
Level 1 (0 points)

Q: Cannot connect or time out iTunes, App Store on all devices

Since the latest system update I can no longer connect to the App Store, iTunes etc on my iMac, macbook Air, iPhone and iPad. Get a message that connection timed out. It seems to be a problem with the latest sign upgrades. Anyone has a solution, Apple maybe?

Posted on Dec 23, 2015 1:09 PM

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Jos De Raaij

Q: Cannot connect or time out iTunes, App Store on all devices

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  • by pedro d,

    pedro d pedro d Dec 24, 2015 3:03 PM in response to Jos De Raaij
    Community Specialists
    Dec 24, 2015 3:03 PM in response to Jos De Raaij

    Hello there, Jos.

     

    It seems you are unable to connect to the iTunes Store and App stores on your devices. The following Knowledge Base article offers up some great troubleshooting recommendations for troubleshooting:

     

    If you can’t connect to the iTunes Store

     

    Before you begin

    1. Make sure that you can access the Internet on your computer or device.
    2. Make sure that your computer meets the iTunes minimum system requirements.
    3. Make sure that your operating system is up to date.
      Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
      Windows: Go to Microsoft's Windows Update webpage.

     

    Then review the steps that follow the steps outlined in the document depending on which device you are testing.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.