Maddenny
Level 1 (0 points)

Q: Im trying to fix my grandfather apple id when he doesnt know his apple password or email password.

I'm trying to get my grandfather apple id fixed. He doesn't know his password for apple or his email. I went threw and tried to change his email password but he didn't know this security questions and it will take them 24 hours to let us know if he can get his email. So I was wondering if I can get his password changer or something that we can do to fix it sent to my email.

iPhone 5s

Posted on Dec 23, 2015 11:53 AM

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Maddenny

Q: Im trying to fix my grandfather apple id when he doesnt know his apple password or email password.

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  • by Brett L,

    Brett L Brett L Dec 24, 2015 2:27 PM in response to Maddenny
    Community Specialists
    Dec 24, 2015 2:27 PM in response to Maddenny

    Hi Maddenny,

    The best way to help your grandfather is to contact Apple ID Account Security either with him beside you or via a conference call.  If he cannot remember the answers to his security questions, the Apple ID Security team has other means to confirm his identity and will assist with editing the account information and resetting passwords, etc.

    If you forgot the answers to your Apple ID security questions

    If you forgot the answers to your Apple ID security questions 

    You can reset your Apple ID security questions when you follow these steps. 

    Security questions help Apple verify that you're the person requesting access to your account. Use the steps below to see if you can reset your security questions using your rescue email address. If you don't have a rescue email address on file with your Apple ID, contact Apple Support.

    Reset your security questions

    1. Sign in to your Apple ID account page.
    2. In the Security section, click Change Questions.
    3. When you're asked to answer your security questions, click "Reset your security questions." We'll email you at your rescue email address. If you don't see "Reset your security questions," you don't have a rescue email address and you need to call us for help.
    4. Follow the steps in the email to set up new questions and answers. Didn't get the email?

    If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity. 

    You can also secure your account with two-factor authentication when it's available for your Apple ID.

    If you can't reset your security questions

    If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address. 

    If you answer your security questions incorrectly too many times in a row, you temporarily can't access your account. You can try to reset your questions after the waiting period ends.

    Last Modified: Dec 9, 2015

    About your Apple ID email addresses

     

    Take care,