Dragonfly_Carving

Q: my iPhone 5s screen won't light up

My iPhone 5s seems to we awake but the screen will not light up.  You can feel the phone vibrate and if you hold it on an angle you can faintly see the time display.

MacBook, OS X Mavericks (10.9.5)

Posted on Dec 23, 2015 10:01 PM

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Q: my iPhone 5s screen won't light up

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  • by joe_7399,

    joe_7399 joe_7399 Dec 25, 2015 9:04 AM in response to Dragonfly_Carving
    Community Specialists
    Dec 25, 2015 9:04 AM in response to Dragonfly_Carving

    Greetings Dragonfly_Carving,

     

    Thanks for using the Apple Support Communities!

     

    I understand that your iPhone appears to be on but the screen is dark and you cannot see anything on the display. I know issues like this can be both frustrating and concerning, but we are here to help!

     

    To troubleshoot this situation, I would suggest working through the steps from the If your screen is too dim, too bright, or you see only faint images and If you see a solid color screen (black, white, or blue) sections in the following article. 

     

    If your screen is too dim, too bright, or you see only faint images

    1. Try to adjust the brightness. If the screen doesn’t respond when you adjust the brightness, open several apps to make sure it’s not an issue with only one app.
    2. If you have a screen protector, try removing it. Try removing your case if it includes a screen protector.
    3. If you see the issue in multiple apps, restart your device.
    4. If restarting doesn’t fix the issue, restore your device.
    5. If you still see the issue after you restore, contact Apple Support.

    If you see a solid color screen (black, white, or blue)

    1. Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
    2. Force restart your device while it's plugged in.
    3. If this doesn't work, restore your device.
    4. If you still see the issue after you restore, contact Apple Support.

     

    Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

     

    Have a great day!