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Helpful answers
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Dec 25, 2015 9:04 AM in response to Dragonfly_Carvingby joe_7399,Greetings Dragonfly_Carving,
Thanks for using the Apple Support Communities!
I understand that your iPhone appears to be on but the screen is dark and you cannot see anything on the display. I know issues like this can be both frustrating and concerning, but we are here to help!
To troubleshoot this situation, I would suggest working through the steps from the If your screen is too dim, too bright, or you see only faint images and If you see a solid color screen (black, white, or blue) sections in the following article.
If your screen is too dim, too bright, or you see only faint images
- Try to adjust the brightness. If the screen doesn’t respond when you adjust the brightness, open several apps to make sure it’s not an issue with only one app.
- If you have a screen protector, try removing it. Try removing your case if it includes a screen protector.
- If you see the issue in multiple apps, restart your device.
- If restarting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
If you see a solid color screen (black, white, or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Force restart your device while it's plugged in.
- If this doesn't work, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
Have a great day!
