Samsonpride123
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Q: Why do my apps and my phone keep crashing?

Why does the Internet app and others keep closing? And why does my phone keep switching itself on and off? I have tried resetting my phone but it didn't work.

Posted on Dec 24, 2015 1:28 AM

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Samsonpride123

Q: Why do my apps and my phone keep crashing?

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  • by joe_7399,

    joe_7399 joe_7399 Dec 25, 2015 12:17 PM in response to Samsonpride123
    Community Specialists
    Dec 25, 2015 12:17 PM in response to Samsonpride123

    Hello Samsonpride123,

     

    Thanks for using the Apple Support Communities!

     

    From your question, it sounds like Safari is quitting unexpectedly and your iPhone is restarting unexpectedly as well. I know situations like this can be frustrating, but we are here to help!

     

    If I understood your situation correctly, to begin troubleshooting these situations I first suggest closing Safari completely. Information on how to quit an application can be found in the following article. 

     

    Force an app to close in iOS - Apple Support

     

    Once Safari has been closed, restart your iPhone as described in the next article. 

     

    Restart your iPhone, iPad, or iPod touch - Apple Support

     

    Test Safari after your iPhone restarts to see if the issue continues. 

     

    You also mentioned your iPhone is restarting randomly. If this situation continues, I would suggest reading over and working through the suggested steps from the next article. 

     

    If your iOS device restarts or displays the Apple logo unexpectedly - Apple Support

     

    Cheers!

  • by Samsonpride123,

    Samsonpride123 Samsonpride123 Dec 25, 2015 12:49 PM in response to joe_7399
    Level 1 (0 points)
    Dec 25, 2015 12:49 PM in response to joe_7399

    Hi joe_7399,

     

    Thank you very much for your help on Christmas Day!

     

    I have tried closing it and restarting my phone but the mail app is crashing still. Do you have any other tips? My iPhone 5c is on the latest IOS.

     

    Thanks,

    Natty

  • by joe_7399,

    joe_7399 joe_7399 Dec 25, 2015 1:26 PM in response to Samsonpride123
    Community Specialists
    Dec 25, 2015 1:26 PM in response to Samsonpride123

    Hi again Samsonpride123,

     

    Thanks for replying to let us know that the issue continues. Before proceeding with the next step, please make sure you have a current backup of your iPhone in either iCloud or iTunes. 

     

    How to back up your devices using iCloud or iTunes - Apple Support

     

    The next step I would like you to complete is a reinstall of iOS on your iPhone. This will install a fresh copy of the iPhone Operating System on your iPhone and help isolate the issue. This step should not affect any data on your iPhone, but it is always recommended to have a current backup. 

     

    To reinstall iOS on your iPhone, please follow the steps from the If your device turns on but gets stuck during start up section in the following article. 

     

    1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help. 
    2. While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.
    3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.

     

    If your iPhone, iPad, or iPod touch doesn't respond or won't turn on - Apple Support

     

    Have a great day!