Battery Drained - App Store Background Activity

Hey guys,

so as I have said before I'm working with Apple on this. currently my logs are with their engineering team and waiting for a response. Next steps may be for apple to put a profile on my phone for a few days so they can monitor.

SIde note, apple offered me a replacement watch and I said no I wanted to get to the bottom of this so I can help you all.

ssome other questions.

do people having this issue have a series 1 watch or series 2? (Mine is series 1)

have people having this issue ever ran beta watchOS?

I had no problems with my iPhone 7 plus until I got the new Apple Watch series 2 and paired them together. In fact, I didn't even associate the app store background activity battery drain with the pairing of the new Apple Watch until I read some posts on this thread.

From a timing perspective, I paired my new Apple watch in the evening and the morning of the next day is when I noticed that my phone was running hot and the battery was draining way too quickly. See screenshot of battery usage:

I first tried to "Reset all settings". That didn't work. Instead, I had to restore my iPhone from a saved backup. It's only been 18 hours since the restore but things seem to be working fine (and my new Apple Watch is re-paired to my iPhone 7 Plus).

I also have been syncing a music playlist to my Apple Watch, so in my case, that doesn't seem to affect the battery drain issue.

Hope Apple can give us an answer as to why this happens.

Did you also disable auto download for music, apps, books und app updates in Settings/iTunes&AppStores?

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone.

If the battery life goes back to normal, restore from the latest backup. If the problem comes back, the backup data contained corrupt data, causing your issues.

Use iTunes to restore your iOS device to factory settings - Apple Support

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

There is a new version of ios 10.1.1 (build number 14B150) released Wednesday the 9th that apparently fixes this issue.

I will be testing the update this morning and will report back tonight.

The update notes include the following fixes for Apple Watch:

• • Adds distance and average pace to workout summaries in the Activity app for outdoor wheelchair run pace and outdoor wheelchair walk pace
• • Fixes issues that may have prevented Music playlists from syncing to Apple Watch
• • Addresses an issue that was preventing invitations and data to appear in Activity Sharing
• • Fixes an issue that was allowing Activity Sharing to update over cellular when manually disabled
• • Resolves an issue that was causing some third-party apps to crash when inputting text

Read more about the updates notes in comment #29 in the link below.

http://forums.macrumors.com/threads/apple-releases-updated-version-of-ios-10-1-1 .2013794/

Note: This update is not available over-the-air; you must connect iPhone to your computer and download from the desktop version of iTunes. iTunes must be running the latest version: 12.5.3.17

Has anyone come up with a solution?

This happened to me last year. I ended up backing up my phone and reinstalling the IOS and then reinstalling all my apps.

Worked fine again for a couple of months.

Now its happening again!! Phone overheating and the app store draining battery in the background.

All settings for the app store are off And have always been off.

Do i really have to reinstall IOS again???

My iPhone is having these same symptoms and they seems to be randomly. My iPhone gets warm after the night charging and when I see Battery Usage, again... the app store working on background for many hours doing what? I do not know. I have all automatic download settings turned off.

I disconnect my iPhone three hours ago with 100%, and now its only 33% battery left. This is sad.

Anyone from apple support team who can help us?

In my case, iPhone 6 (iOS 9.2.1) last release.

Thanks in advance,

Having same issue with iPhone 6s, iOS 9.2.1 (but only upgraded this morning as it is a new iPhone less than 72hrs old). Made sure most background refresh is off, reduced the number of things in the notification centre to minimum, wi-fi and cellular on but bluetooth off, screen on half brightness. Been reasonably intensive with screen use this morning, but it has dropped from a full overnight 100% charge to 56% in 2hrs. Looking at battery usage in the settings, and App Store comes up at the top with 54% usage in the last 24hrs, 1.7hrs on screen. The 1.7hrs on screen seems accurate (adding apps yesterday afternoon), but everything else is way below - 11% for Home & Lock Screen (1.3hrs on screen), 7% for Photos (11min background).

Today my phone started its App store background activity drain once again. This will be the 5th time i will be backing up my phone, restoring it, and reloading all my apps

This fix lasts about 1-2 months each time. Then out of no where it just starts again.

I really wish there was a better solution. Battery at 33 percent after less than 3 hours. Extremely hot when i hold it.

If this happens to you, my sympathies. There seems to be not fix but backup and restore every few months.

The App Store has been draining my battery like crazy to the point where my phone would get really hot. I'd reinstall iOS and it would be a temporary fix just to find myself repeating the process over and over again. You have to manually close the App Store, open the App Store, hold the power button, when it asks if you want to turn the phone off then release the power button, and then hold the home button until the phone closes the App Store.

This method has fixed my battery/iPhone getting hot. Now if it happens again I'd just repeat the process vs reinstalling iOS. ✌️  ⌚️ 

I have had this issue for a few months now on both my iphone 6 and iphone 7 as well as ios 9 and ios 10. I spend 2 hours with Apple Support last night and ended up taking all the logs off my phone to send to their engineering team. I think this is a bug/exploit in the App Store app.

I will let you know what Apple Support comes back with.

I don't think its any single one app causing this. Does everyone who is having this issue have an Apple watch connected?

I had a similar problem with my iPhone 6, at first the battery panel was reporting as the settings app, but it wasn't long before it was reporting as the App Store app (specifically a large amount of background activity met with a warm iPhone and very fast battery draining.)

For me turning on low power mode does help significantly, it doesn't solve the problem but it allows me to get a normal amount of usage out of it.

Previously restoring my iPhone and loading my iCloud backup did fix the problem permanently, however the issue has cropped up again with my iPhone 7 after a recent restore (something we did while troubleshooting a software issue.)

I'm 100% confident this is software driven. For reference I let the phone auto-update the apps.

Wow this is almost exactly the problem I had including it being an issue with my iPhone 6 and then fixing by restoring from backup and now its cropped up on my iPhone 7. I wish someone would get to the bottom of this matter.

Same problem here too. Had the problem with my iPhone 6s Plus. The problem always goes away if I restore the phone as a new phone (not from backup). Then it always would come back. I thought I'd wait for my iPhone 7 Plus upgrade and see what happens. I set it up as a new phone and did not restore from backup, again no problem. As soon as I started putting apps on eventually it came back again. Then I decided to troubleshoot. Followed all the suggestions to turn off background activity and automatic downloads and that did not solve the problem. I then restarted the phone and killed all the apps running in the background. I went into settings/battery and with no apps opened, I sat there and and watched the battery percentage for App Sore continuously climb. This made me believe it must be my Apple Watch. My next step was to restore one last time as a new phone. Again, no problem so I slowly added apps. I added the Wells Fargo mobile banking app and a few others and my problem came back. Last night with my warm battery draining continuously, I removed the app from the iPhone and this morning my battery percentage for App Store has remained at the same level. I think it's Wells Fargo but must be the Apple Watch app since the battery kept draining with no apps open. I will wait to see if I still get good battery performance with it removed but I'm optimistic this is it.

HI.

Just some more feedback from my side.

i Don't have Fargo Wells App, and this problem has been going on for me for a year and a half. . Well before I got my Apple Watch 1 so I don't think those 2 things are the problem.

my trick is that after a restore I wait about a month before I update any apps. That way my phone works fine. But once I update I need to commit a couple of hours to backig up and restoring cause the App Store doesn't stop background activity and phone heats up like crazy. One month I actually got lucky and it didn't get affected. But when I used to just update apps as they needed it would happen sometimes every few days. And I tracked which apps caused it but it was always a different app. Once I thought it was Dropbox but still happened after deleting it and restoring