Q: Bought 2 new identical iPad Airs, one syncs - the other doesn't!

What version of iOS is on each device?

What version of OS X is on your Mac? What version of iTunes do you have?

~Lyssa

Are both iPads running 9.2? Was either of them updated prior to connecting it to the Mac?

iOS 9 requires iTunes 12, which in turn requires OS X 10.8.5.

I've heard that iOS devices updated over the air from iOS 7 or iOS 8 to iOS 9 will work fine with a Mac using an older version of iTunes. That would be the only explanation I can think of for why one works and one does not.

~Lyssa

You have to upgrade OS X on your Mac if you want to use iTunes.

See here for more information on upgrading: https://support.apple.com/en-us/HT201475

I don't know of any way around this issue, other than upgrading the Mac to a newer version of OS X.

~Lyssa

Hi

We have 3 iphones / 4 ipads havent used our PC for them for over 2Years

Since ios 7 almost everything can be done over your WiFi .

Merry Xmas

Brian